BMW of Grapevine

Want to be clear that in the past Sewell BMW was great service provider. However our last visit for service left me bewildered and in disbelief. In short the front grill shutter system failed Our X7 is ex service provider. However our last visit for service left me bewildered and in disbelief. In short the front grill shutter system failed Our X7 is extraordinary low miles but is out of warranty. This issue has been wide spread on multiple models and BMW in their typical fashion extended the warranty on the component to 10 years and 100k miles, but not on the X7, so I asks for good will support. Sewell would not even try and quoted me approximately $1700 to repair it, so I called BMW customer support directly and received great feedback and response in that they agreed it was something they could support but needed to confer with Sewell for confirmation of the failure. To my surprise BMW came back to me today telling me that they could not support with good will because Sewell stated “the failure was not a failed component but was caused by something foreign causing the shutters to jam and not operate. I expressed my disappointment to BMW pointing out, that if that was the case why did Sewell want to charge me $1700 to replace a failed component. The gentleman actually agreed but said he could not help unless the dealers diagnoses indicated the component failed. Needless to say we won’t be using Sewell any longer based on there seems to be a genuine ethics issue. We love the BMW product but will also reconsider that also. If they don’t better monitor the ethical behavior of their distribution network….how do you receive good service. Feeling a little stuck as we have 3 BMW’s!! More

Was looking for a BMW for my wife and after being frustrated with many dealership's haggling and lies , we stopped by today at Sewell BMW grapevine . Sales specialist Hanah was very understanding of frustrated with many dealership's haggling and lies , we stopped by today at Sewell BMW grapevine . Sales specialist Hanah was very understanding of our needs and comfortable to work with. Then to top it, sales manager Mariam did everything to make the deal happen She was 100 % haggle free and very polite in communicating. My wife is satisfied with this pleasant experience and now also a proud owner of a BMW of her choice. Thank you Hanah Pigg and thank you Mariam Mcdonald for a great 5 star experience ! Been a repeated customer of Vadergriff ( Toyota, Honda & Cheverlot) for last 25-30 years now. Bought n traded dozens of cars for me n my family. I will definitely give Sewell dealerships my business again. More

I bought a car back in December of 2024 from Peyton and Chadwick. They were very nice and helpful. They made the process very easy and when I had a problem with my car a week later they fixed for free no c Chadwick. They were very nice and helpful. They made the process very easy and when I had a problem with my car a week later they fixed for free no charge. Definitely will be using sewell next time I buy a car. More

I am dismayed by the lack of communication by this dealership. I was informed that my car was ready for pickup and that checking out would take 15 minutes. After I dropped off the loaner and paid for dealership. I was informed that my car was ready for pickup and that checking out would take 15 minutes. After I dropped off the loaner and paid for the repairs it took over two hours to get my car. I interacted with four people about the delay to no avail. In the end I was told that the car had been sitting in the pickup line and it was my fault for not getting it. More

Everything was great, the team and the service. I enjoyed my experience at Sewell BMW I enjoyed my experience at Sewell BMW More

Very unprofessional . Charging for services not done . Come off as people who know what they are doing , but it’s only a front Charging for services not done . Come off as people who know what they are doing , but it’s only a front More

I was dropping of my 2019 BMW X7 for routine maintenance. I was rushing to get my stuff and accidentally pulled the right front air vent clips out when trying to remove my phone mount. I told them what I did I was rushing to get my stuff and accidentally pulled the right front air vent clips out when trying to remove my phone mount. I told them what I did and I was told they could give me a quote to repair it. They came back with a quote of $2,000. I was told they could not just put the pieces back in, they would need to replace the entire unit. NO THANK YOU! When I got home I watched a YouTube video that showed me how to put it back together. I was able to get the clips back in but I ended up snapping the little piece that connected to leaver that allowed the clips to move from side to side. I went on Amazon and ordered a replacement for $30. It fit perfectly and snapped right in. I can’t believe that they told me it couldn’t be fixed when it could have been or that there were going to charge me $2,000 to replace something that didn’t need to be fixed. More

I was connected with Tim for a certified pre-owned BMW 430i. He was amazing! We did the entire deal via phone & text message. Less than 24 hours later I was at the dealership to pick up my new car! He eve 430i. He was amazing! We did the entire deal via phone & text message. Less than 24 hours later I was at the dealership to pick up my new car! He even had his assistant pick me up in my new car, fully detailed, at the rental business. 10/10 best car shopping experience I’ve ever had. Thank you, Tim! More

Outstanding Dealership! ! BMW of Grapevine delivered an exceptional car buying experience for me. I found the exact vehicle that I had been searching for at a very competit ! BMW of Grapevine delivered an exceptional car buying experience for me. I found the exact vehicle that I had been searching for at a very competitive price. From the first interaction, Jonny "Will Make Sure You're Straight" Willingham never made me feel pressured or uneasy about doing business with Sewell, so I decided to make the drive from San Antonio to Dallas Fort Worth. He did everything that he said he would do; ensuring that Sewell's reputation of being a dealership of integrity remained intact. James Cardenas and Amanda Lloyd assisted Jonny during my vehicle purchase, and they both exhibited a professional and cordial demeanor throughout the whole transaction. Sewell is extremely fortunate to have them all as representatives of their sales team, and they should all definitely be commended. Anyone looking to purchase a vehicle from BMW of Grapevine should do themselves a favor and ask for Jonny Willingham, I promise that you will not be disappointed!!!! More