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Sewell BMW MINI of Plano
Plano, TX
930 Reviews
Building relationships, not selling cars and trucks, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. Sewell is still the family-owned business it always has been. You never get the feeling that "it's just business"; a sense of family and the importance of long-term relationships always come through. You can experience our service at 18 dealerships across Austin, Dallas-Fort Worth, Houston, and San Antonio.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 930 reviews
August 08, 2021
Great service. Great options. Great sales rep Robin McCormick. I do not go anywhere else. I have traded with Robin 3 times since 2012. As busy as he is, he never makes me feel like a number. McCormick. I do not go anywhere else. I have traded with Robin 3 times since 2012. As busy as he is, he never makes me feel like a number. More
by CCoop
Employees Worked With
Robin McCormick
August 06, 2021
I walked in last Monday in order to look at the x6 that was in front of the dealership. Right before walking in we also noticed a Mercedes G-series in front of the dealership and opened the door to take a was in front of the dealership. Right before walking in we also noticed a Mercedes G-series in front of the dealership and opened the door to take a look. A lady (Kassandra Moran) from inside came opening the door and yelled that we were not allowed to open the car because it’s been sold. We were surprised at the rudeness and told her sorry but it was unlocked to begin with. My husband and I the walked in behind her inside of the dealership and again Kassandra Moran was very rude. Upon us entering she looked at us up and down and rolled her eyes. We ignored it and asked to test drive the car. She still gave us an attitude and said we don’t test drive after 6. We were fine with that but the way she treated us was terrible. My husband and I walked out and said there was no way we would be back. We were walking through the parking lot and a very nice man Michael Snyder stopped us and asked if we needed any help. He wasn’t even rushing even though he was on his way home. We told him that we understand we need to come back to test drive which we were fine with and I will give him a call to set up an appointment. I talked to him on Friday and I set an appointment to come back and see him on the following Monday. I showed up and again bumped into Kassandra Moran. Again same rude attitude. When I asked to speak to Michael Snyder she gave me a weird look like I was asking for someone that she didn’t know. I was confused as she said it will be a moment please have a seat. Then she looked at me again and said actually he is no longer with us. I was like since when because I just talked to him Friday and I had an appointment with him. She was like well he is no longer with us. So that’s when I decided to leave because with her rude attitude I didn’t even want to deal with it anymore. I sat in the parking lot for a bit thinking. She upset me so much I had to go back and speak to a manager to complain about my terrible experience not once but twice. I spoke with Olivia Miner. She apologized and said that they would have to talk to Kassandra Moran again. So I was surprise that they have had many complaints and that she is still the one that you see as soon as you walk in. Olivia Miner asked if she could show me a car and I told her I was too upset to even look at anything. I hope that there will have better Customer Service at this dealership in the future. It’s very sad this luxurious dealership that has very rude customer service and losing customers because of it. More
by Rena
Employees Worked With
Kassandra Moran
August 01, 2021
I had a successful easy trip to Classic for service. Jeremy Garber was a big help. He was very honest with me and he knew the answers to every single one of my questions. Jeremy Garber was a big help. He was very honest with me and he knew the answers to every single one of my questions. More
by Jonah Isphat
Employees Worked With
Jeremy Garber
August 01, 2021
The service visit was as expected for a BMW owner. Kind and helpful throughout the process. My service advisor was Chip K and he did a great job. and helpful throughout the process. My service advisor was Chip K and he did a great job. More
by Chloe R
Employees Worked With
Chip Koestler
July 30, 2021
My E60 M5 started having transmission malfunction warnings pop up so I contacted Classic BMW to see about getting it looked at. The service dept told me that yes, they would look at it, after breakin warnings pop up so I contacted Classic BMW to see about getting it looked at. The service dept told me that yes, they would look at it, after breaking down the full details to them. I pay $185 to have it towed to their service dept. They call me later in the day to discuss. When I told them I just wanted it diagnosed, wasn't certain it would be repaired, they were no longer interested in diagnosing the issue although I was willing to pay the $200 fee. For service I recommend indys like AutoScope. More
by Chopped54
Employees Worked With
Conner
July 30, 2021
The service area was very busy, but I noticed during my visit that my service advisor remained calm and attentive as I explained my concerns. Thank you Cody Garcia for making my visit pleasant. visit that my service advisor remained calm and attentive as I explained my concerns. Thank you Cody Garcia for making my visit pleasant. More
by msandra
Employees Worked With
Cody Garcia
