Sewell BMW MINI of Plano

We worked with Pedro Gutierrez to purchase a car for our son. Pedro was very experienced and professional. This is the 3rd car we have purchased from Classic BMW. Classic is first class in sales and serv son. Pedro was very experienced and professional. This is the 3rd car we have purchased from Classic BMW. Classic is first class in sales and service. More

Pedro Gutierrez at Classic BMW helped me find the BMW that is perfect for me, not just the one I initially asked about. He showed me things I was not aware of and helped me make a better decision. I’d de that is perfect for me, not just the one I initially asked about. He showed me things I was not aware of and helped me make a better decision. I’d definitely use him again to buy future BMWs. More

Bought my first BMW from Alejandro Bastida and it was an absolute pleasure. He kept us informed on status from order date through delivery (we ordered during the chip shortage so it took ~8 weeks). Experi absolute pleasure. He kept us informed on status from order date through delivery (we ordered during the chip shortage so it took ~8 weeks). Experienced and professional...very customer focused approach. He advised on feature / functionality options without pressure...we upgraded on options I would not have thought of. We ran into a potential issue with the finance department right before contract execution, but the dealership resolved that timely to everyone's satisfaction. More

I sent a wire to purchased a 2020 BMW M8 Competition on March 30, 2021. The next day I flew to Dallas to pick up the vehicle and sign all the paperwork. The salesman, Michael Snyder, handled the transacti March 30, 2021. The next day I flew to Dallas to pick up the vehicle and sign all the paperwork. The salesman, Michael Snyder, handled the transaction at the dealership well initially. Then over the next several days, he contacted me about providing insurance, which I ensured the salesman that the Insurance company knew the transaction and had bonded coverage. I finally received proof of insurance from the company and forwarded it to him, but I was completely frustrated by the dealership's lack of professionalism at that time. After three weeks had passed, I contacted the finance team to ask about receiving my title to the vehicle, but no return call. After leaving several more messages, I finally received a call from the Finance Director about trying to contact the original buyer to track down the title. This issue when on for over 4 months, during that time, the vehicle was paid, and I was driving a vehicle without a title. I would have never purchased this vehicle if I had known they did not have immediate access to the original title within a week. Even though I finally received my title at the end of July, when I contacted the Finance Director to let him know they needed to pick up the vehicle due to the lack of title, it suddenly appeared on his desk and was overnighted the next day. This made me think I was driving a stolen vehicle! I have contacted Classic BMW over several weeks to upper management to discuss my complaint and potential resolution without any return calls or communication whatsoever. I have purchased many cars over the years; this is the worst experience ever, and I definitely would not purchase or recommend this dealership or any of its affiliates to anyone! More

Our experience with Robin Mccormick has always been outstanding! This time was no different! Amazing service! My husband and i are always impressed with his professionalism. outstanding! This time was no different! Amazing service! My husband and i are always impressed with his professionalism. More

Just bought my 3rd BMW from Robin McCormick with Classic and they treated me so well, would not go anywhere else. Robin makes the process of buying a new car so easy! and they treated me so well, would not go anywhere else. Robin makes the process of buying a new car so easy! More

Robin McCormick was a Joy to work with in the Purchase of my new BMW. Experienced, Professional and made the entire experience worry free. Robin Thank You for delivering my BMW with EXCELLENCE!! Robin even m my new BMW. Experienced, Professional and made the entire experience worry free. Robin Thank You for delivering my BMW with EXCELLENCE!! Robin even made arrangements for two young men to follow me home in my current BMW as I drove the New BMW home! Robin made every aspect a Positive Experience! More

Bought first BMW from Classic in 1988, and multiple cars from Robin McCormick since 2003. Robin is customer focused both on the sales and after purchase. Classic is first class in sales and service.. from Robin McCormick since 2003. Robin is customer focused both on the sales and after purchase. Classic is first class in sales and service.. More

Robin McCormick was great to deal with, made the process easy. easy. More

I brought my car in to BMW Plano and dealt with Matt Workman. He was very polite and very helpful. It is the place to go and be sure to ask for Matt. Workman. He was very polite and very helpful. It is the place to go and be sure to ask for Matt. More