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Sewell BMW MINI of Plano
Plano, TX
930 Reviews
Building relationships, not selling cars and trucks, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. Sewell is still the family-owned business it always has been. You never get the feeling that "it's just business"; a sense of family and the importance of long-term relationships always come through. You can experience our service at 18 dealerships across Austin, Dallas-Fort Worth, Houston, and San Antonio.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 930 reviews
November 27, 2017
Service I had an excellent Service experience at Classic BMW. The service I received from my advisor Jeff Daggon was top notch. Thanks again Classic BMW. I had an excellent Service experience at Classic BMW. The service I received from my advisor Jeff Daggon was top notch. Thanks again Classic BMW. More
by Packer
Employees Worked With
Jeff Daggon
November 27, 2017
Service Just wanted to share my positive service experience with Classic BMW. Was a super easy experience from start to finish. My Service Advisor Jeff Daggon Just wanted to share my positive service experience with Classic BMW. Was a super easy experience from start to finish. My Service Advisor Jeff Daggon was excellent. More
by Vipers
Employees Worked With
Jeff Daggon
November 05, 2017
Customer Service David Adamcik has been my service advisor for years. He has always been professional, knowledgeable and trustworthy. He always takes great care of me David Adamcik has been my service advisor for years. He has always been professional, knowledgeable and trustworthy. He always takes great care of me and works me in when I have problems. More
by Carol1
Employees Worked With
David
October 19, 2017
New car purchase I bought a new X3 from Fred Nior. Great guy that works for the customer. I had a harrd time making up my mind and Fred stayed with me. I bought a new X3 from Fred Nior. Great guy that works for the customer. I had a harrd time making up my mind and Fred stayed with me. More
by Worrell100
Employees Worked With
Fred Nior
October 09, 2017
Always great customer service in all departments I’m one of Classic BMW’s long-time customers and my Ferrari 458 ran out of gas (I, know, I know, dumb) at cars and coffee. Alex Miles went out of h I’m one of Classic BMW’s long-time customers and my Ferrari 458 ran out of gas (I, know, I know, dumb) at cars and coffee. Alex Miles went out of his way to get me some gas and get me going again and I thought I should let you know that I really appreciate what he did. More
by Greg123
Employees Worked With
Alex Miles
September 21, 2017
Great Experience!! I called from out of state and inquired about a used car the dealership was advertising on their website. John Brunson was very helpful with informat I called from out of state and inquired about a used car the dealership was advertising on their website. John Brunson was very helpful with information and details of the vehicle that gave me a comfort level to drive several hundred miles to make the purchase. I'm grateful to say there were no surprises and it couldn't have been a more pleasant experience, thanks to John. More
by bmwguy
Employees Worked With
John Brunson
August 31, 2017
Worse Service Experience I took my X3 in for service for a check engine light changed out parts paid $694.54 sent me on my way. less than 30 days later light on again paid $18 I took my X3 in for service for a check engine light changed out parts paid $694.54 sent me on my way. less than 30 days later light on again paid $1800, sent me on way, 2 weeks later light is on again and they are in no hurry to repair my vehicle. They have had my car for 5 full days and have yet to tell me what the issue is. This is an email from the Service Manager "I consulted with Nicole and reading your email thread that you both are communicating we have not duplicated the hatch concern. We have diagnosed the service engine soon light. Nicole with call you with an estimate shortly. Chuong" It has been 2 hours and I have still not heard from anyone with an "estimate". This email from the Service Manager shows the level of customer service they have at this dealership which is NONE. All they care about is making money by misdiagnosing your vehicle so they can get the commissions. If you care about your car do yourself a favor and take it somewhere else. More
by Not This Girl
Employees Worked With
Chuong Nguyen- SERVICE MANAGER????
August 26, 2017
Wheel Repair Solutions - Toby This is a wonderful dealership. I am specifically pleased with the guys under the tent in the parking lot, Wheel Repair Solutions. For years, they h This is a wonderful dealership. I am specifically pleased with the guys under the tent in the parking lot, Wheel Repair Solutions. For years, they have reconditioned and repaired my wheels to perfection. Toby is especially nice and helpful and I continue to come back to him when I need anything from a color swap to calipers painted. I am thankful to use them. More
by costachrist
Employees Worked With
Toby - Wheel Repair Solutions
August 09, 2017
Excellent customer service and buying experience We purchased our first BMW from Classic BMW of Plano after looking at several previous dealerships. John Brunson was our salesman and was extremely ea We purchased our first BMW from Classic BMW of Plano after looking at several previous dealerships. John Brunson was our salesman and was extremely easy to work with. He ensured that all questions were answered and went above and beyond to make a friendly and stress-free purchasing experience . I highly recommend using John for any purchasing or leasing needs. We would happily return and make another purchase from him. Thank you again John for such a fun and relaxed purchasing experience! More
by AMB86
Employees Worked With
John Brunson
July 08, 2017
Excellent Experience! I just purchased my third vehicle from Classic BMW working with Michael Snyder and each experience has been top notch! Michael is very genuine and has I just purchased my third vehicle from Classic BMW working with Michael Snyder and each experience has been top notch! Michael is very genuine and has helped me find the right vehicle each time. In addition, the rest of the staff is very nice and they make the process of moving into a new vehicle very seamless and quick. Over all I really enjoyed my experiences going to Classic BMW and I highly recommend Michael to anyone looking to get into a new BMW! Oh and the latest car is the best one yet! Thanks Again Michael! More
by lear480
Employees Worked With
Michael Snyder
