Sewell BMW MINI of Plano

Don't do it! When this was Classic BMW, the service was great. Now they will not stand behind their product or service agreements. I was told my service was fully When this was Classic BMW, the service was great. Now they will not stand behind their product or service agreements. I was told my service was fully covered when I dropped my 2020 BMW X3M off and then later called that they would have to charge me for all 3 services (oil, xfer case, etc) totaling over $850 even though I was told it was fully covered by BMW service agreement. This was just one issue of many after purchasing this $85K vehicle and adding plenty of extras to have peace of mind. They also declined fixing my paint defects and scratched rims (extra paint and rim coverage). They stated on the paint that the scratch was too deep to buff out. They sold me the plan around $3K to only buff out scratches that anyone can do at home but won't fix a REAL scratch... Many more examples of very subpar service. After I escalated the issue to corporate, they took forever to get responses, so I sold this car and got something else (at a different dealer of course). Shortly after, the service director calls me apologizing for the issues and provides me the opportunity to make it right and they would provide the services for free. I informed him that I already paid for the main service but could not accept his offer as I was so frustrated and out of options that I traded the car in. He apologized profusely and offered to credit me back the service I did pay for. This was several weeks ago and still no credit to my account and requests .for went unanswered. I didn't expect much at that point. Do not trust the service department at all! More

I now have owned four BMWs. Purchasing my current BMW 530i from Sewell BMW Plano, November 2021 ended up being a nightmare! I was so excited to purchase a BMW from Sewell b/c of Purchasing my current BMW 530i from Sewell BMW Plano, November 2021 ended up being a nightmare! I was so excited to purchase a BMW from Sewell b/c of their positive commercials. Nonetheless, I warn you not to purchase a vehicle ((at least) from this location. The sales person and likely up to management (his trainers) was a unprecedented and unprofessional experience. Poor service; the lies just to make a sale; CARFAX not available until closing; no company transparent in sharing ALL of the upcoming repairs; no follow up and the list can go on and on. By the way, The only reasons I purchased b/c this was the only white 530i available at any Sewell and that I was in a time crunch. In closing, within six months I’ve had Five major services on this vehicle. So sad!! More

Mark Sanders was our dealer for our new purchase at Sewell BMW in Plano. We ordered a new car with Mark a couple months ago. Mark was very helpful to pick out the right car for our need. He is very Sewell BMW in Plano. We ordered a new car with Mark a couple months ago. Mark was very helpful to pick out the right car for our need. He is very knowledgeable, nice, and keeps his word. :) Mark kept us updated during the process, and our car was actually delivered a bit sooner than we were expecting it. The transition from our old car to the new one was super quick and convenient. Everyone in the dealership are very friendly. Sarah, our finance manager was prepared with our paperwork and we were out of the door in no time. We had the best experience with Mark and Sewell BMW so far buying a car. Thank you, Mark and Sarah! More

I have purchased two cars from Sewell in the past. Sadly, I don't believe I will ever electively recommend a Sewell dealership. I called for an appointment on 3/4. I was instructed to bring my car 10: Sadly, I don't believe I will ever electively recommend a Sewell dealership. I called for an appointment on 3/4. I was instructed to bring my car 10:00 am on 3/11. It wasn't looked at until 3/14, which is fine due to current staffing issues and spring break in the area. I was there for a parking sensor and hum in AC on my BMW 750Li with 59,000 miles. The following day, 3/15, I was given a report for $14,000.00 in services. I declined these services without a 2nd opinion as I could not understand how a working car could have so much wrong. I notified my agent at 7:15 am on 3/16 that I would be there at 12:00 pm to pick up my car. He confirmed it would be ready. I arrive to pick up at 12:30 pm. My car is not ready, I am told it is still being "worked on." After being told my rep was at lunch and some review with multiple aids, 30 minute go by and the nice customer service agent, Connie B, was no closer to knowing the whereabouts of my car nor what services were or weren't still needed. At 1:15 pm, my rep returns from lunch and tells me the "state inspection" still isn't done. Confused, I explain how I was never getting an inspection done, had (in writing) declined all services, that the state inspection was completed and filed 14 days prior and that I was told 5 hours earlier by BMW that my car would be ready at the pre-discussed time. As a healthcare aid - the patients I was scheduled to see were delayed due to the unforeseen 65 min it took to pick up my pre-arranged car. Following this $214 report - 2 separate auto shops reviewed this location's findings. Neither could justify or comprehend the $14k tag. There was no oil gasket leaking nor collapsed motor pan ($3500). There were no thrust rods leaking ($697). There was no rear differential crack ($1184). No Turbo coolant leaking or Y line "looking like it' may start to leak" direct quote ($3676). And a $530 battery test on a 6 month old battery. The other services, I could have agreed to with the BMW cost inflation was $4413 for a sensor, headlight module, 1 tire, alignment and blower motor housing mesh. I would understand that. I do not know if it was because I was a woman or that I lacked the knowledge that the estimators work off commissions based on services they recommend. After the 2nd and collective 3rd opinion - the services needed for my 58,000 mile BMW was $1,700.00. Seems insulting, embarrassing and diminishing but I suppose next time, my husband should drop off our cars. More

I have purchased two BMW's from Classic and one just this week from Sewell Plano BMW, which has taken over the Classic dealership. I'm pleased to report this remains a five-star business. Our Sales Associate week from Sewell Plano BMW, which has taken over the Classic dealership. I'm pleased to report this remains a five-star business. Our Sales Associate, Othmane Bouzoubaa, was so kind and helpful even though we were a bit late for our appointment with him (on a busy Saturday.) He was patient as we narrowed down our choices for an SUV and very helpful in every way. We were trading a car with a flat tire and he arranged for an associate to tow the old car up to the dealership and another to come pick us up and deliver us to our new car. The whole process went very smoothly and we will definitely be doing business with Othmane and Sewell again. More

Nick Lotich saved my husband and I from a potentially miserable and long experience with our car. Our car overheated on a Friday evening, the worst time to have car problems, right? We were on hold for a miserable and long experience with our car. Our car overheated on a Friday evening, the worst time to have car problems, right? We were on hold for a very long time with BMW Assist and it was very frustrating and hot outside, so you can imagine how we felt. After we FINALLY hung up with BMW Assist, we prepared ourselves to wait for at least two hours due to the time of day and the day. Nope! Nick Lotich called us within two minutes to say he was five minutes away from us in his tow truck!!!!!!! We thanked him profusely and are forever grateful to him for saving us that day. Because of him, my faith in BMW has been restored :) Please please thank him and keep him happy, BMW Sewell, because he is a thorough gentleman and very professional and efficient!! More