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Seth Wadley Ford Lincoln
Pauls Valley, OK
402 Reviews
Experience the Seth Wadley Difference
How do we define “the difference”? We don’t. We simply live it. We hope that as we live it, lead it, and guide it in every moment, it will have such a profound influence that you’ll choose to live it with us. We hope and pray that this is your day to start “experiencing the difference.” It can start today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 402 reviews
December 06, 2017
Horrible Customer Service! If I could give zero stars, at this point I would! This business clearly only caters to clients who have bought brand new and high-end vehicles, such If I could give zero stars, at this point I would! This business clearly only caters to clients who have bought brand new and high-end vehicles, such as Lincolns. We had purchased 2 vehicles from them (used fords) and the dealership and it's employees have done nothing but lie from the beginning. They did not disclose the "requirements" for their "free oil changes and engines for life." It's not a good deal and you ultimately pay for it. They've tried to tell us service needed to be done when it didn't. For example my husband had replaced his own brakes and 2 weeks later when he took it in for an oil change, a service advisor came to tell him that his brakes were in horrible shape and needed to be changed ASAP. The advisor turned red and back tracked when informed they had just been replaced. The list goes on and on. On the last oil change a rag was left hanging from the oil compartment.... I had scheduled 3 recalls to be repaired back in May, I'd purposely waited to have them all done at once because like a normal person I need my vehicle and I also waited until parts were confirmed as available. The SA offered me a loaner and said I'd have the next one available. After over a week of waiting I called back. A different SA could not find any information about me. So we scheduled without a loaner at a time when I could be without the vehicle for a few days. When I picked it up, I was informed one of the repairs wasn't done because the parts were suddenly on back order. The SA said she would call me when the parts arrived. I asked how long of a repair it would be, if it would be a "waitable" amount of time. She said absolutely, should only take about an hour, not much longer than an oil change. Months go by, never heard from them. While my husband and I were there for his oil change we asked about scheduling for the repair. I mentioned the previous scheduling and how that SA had said she would call me when the parts got in. The advisor was very rude and demeaning, insinuating I was confused because it's "not their responsibility to inform me of a recall, it's Ford's." I clarified for him because he clearly hadn't been listening. The other SA overheard, could see i was getting upset and jumped in at that point. We asked how long the repair would take, this time, she said a full day! So we scheduled an appointment over a month out, on a day my husband could take off and be available to get our kids to school. We made it crystal clear we needed it done by the end of the day, we would even drop the car off the evening beforehand so it could be started on 1st thing in the morning, appointment time was 8 am. That's exactly what we did, dropped it off yesterday evening. I was supposed to have it back by 4:30 today, according to the SA we talked to early this afternoon. Guess what folks? I am not getting my car back until tomorrow, at the earliest! We called again, to make sure it was ready to go before making the long trip to town and we were informed that the technician had broken some parts on my car and the doors could not even be opened at this point. "The parts are a day out but we should get it back tomorrow." And they couldn't offer us a loaner!!! Are you kidding me??? Bussing isn't available where we live for my school age children. So I'm supposed to just walk them the 10+ miles to town? Or my husband will just have to miss hours of work to get them to school? And there's just nothing they can do about it, they don't care. This is seriously less than 1/2 of the examples of their messing up and lying. WE ARE DONE WITH THIS DEALERSHIP AND DO NOT RECOMMEND THEM!!!! More
by TanaD
Employees Worked With
March 25, 2017
stress free Great experience. I did think the fuel tank should have been filled not left at an 1/8 of a tank. Also still waiting on check for TT&L. Great experience. I did think the fuel tank should have been filled not left at an 1/8 of a tank. Also still waiting on check for TT&L. More
by Blue oval
Employees Worked With
Robert Smith
March 15, 2017
No pressure My wife and I had a no pressure experience. We would definitely recommend Jonathon Fields to our friends. We also enjoyed our finance experience wit My wife and I had a no pressure experience. We would definitely recommend Jonathon Fields to our friends. We also enjoyed our finance experience with Ricky Farris More
by jraihl
March 14, 2017
my service experience brian was great my car was taken in and was provided a loaner and the car was ready when it was promised great customer sevice brian was great my car was taken in and was provided a loaner and the car was ready when it was promised great customer sevice More
by arun1954
Employees Worked With
Bryan McRae
March 11, 2017
Satisfied customer Very courteous and always get my car in on time and out in a reasonable amount of time. The manager was the one that waited on me and he is very frie Very courteous and always get my car in on time and out in a reasonable amount of time. The manager was the one that waited on me and he is very friendly. Nice experience More
by LLBGBCB
Employees Worked With
James the Service manager.
March 03, 2017
Great Customer service Great customer service by this group. I had a really easy time picking out and buying my new F150. The employee I dealt with, Bobby Sweeney, made the Great customer service by this group. I had a really easy time picking out and buying my new F150. The employee I dealt with, Bobby Sweeney, made the process super easy for me and my family. He was not demanding nor did he pressure me into getting the ball rolling. I live in 45 minutes away in Norman, OK and would drive the distance every time to work with these guys. A+ in my book, well done Seth Wadley Ford More
by Hyatt Frost
Employees Worked With
Bobby Sweeney
March 01, 2017
Easiest experience I have had I was very impressed with the professionalism and ease that I experience at Seth Wadley Ford. I had a specific truck I wanted and Bobby went above and I was very impressed with the professionalism and ease that I experience at Seth Wadley Ford. I had a specific truck I wanted and Bobby went above and beyond with finding what I was looking for. I will be a return customer. More
by Steve F
Employees Worked With
Bobby Sweeney
March 01, 2017
Found the perfect truck We were just browsing for used trucks when Bobby approached us. We weren't there with the intention to buy a truck at that point. Bobby was very knowl We were just browsing for used trucks when Bobby approached us. We weren't there with the intention to buy a truck at that point. Bobby was very knowledgeable about the used inventory and found the perfect truck for our needs. The lifetime engines and free oil changes for life is what sealed the deal. We couldn't walk away without buying. The entire purchase experience was handled quickly and professionally. Thank you Bobby Sweeney for the best experience in purchasing a vehicle and D'Shawn for helping us with keeping our payments in our price range! More
by Jack and Misstacia K
Employees Worked With
Bobby Sweeney, D'Shawn Coddington
February 17, 2017
Oil change and recall Came in for an oil change and a recall. They had the part for the recall and did the oil change and recall in a little over an hour. Fast and friendly Came in for an oil change and a recall. They had the part for the recall and did the oil change and recall in a little over an hour. Fast and friendly. More
by Happy so far.
Employees Worked With
February 14, 2017
Serviced truck Took my f350 in to the service department knowing what all the issues kind of were they were pretty accurate with all their diagnoses and didn't stiff Took my f350 in to the service department knowing what all the issues kind of were they were pretty accurate with all their diagnoses and didn't stiff me on any extra charges they went right to the problem and called me to check and see where I wanted to go from that point I had then fix everything . They also did the 27 point inspection and I was surprised when they called about a few new issues I knew then that they actually did do the inspection their were two lights burnt out that were had to catch but they did so I was overall happy and will only take my vehicles to their department to be worked on in the future . More
by TJbeller
Employees Worked With
