Seth Wadley Ford Lincoln

This was the worst buying experience of my life. Bought a 2103 F250 Lariat. I know this is a big surprise but they only care about that almighty dollar! Client relations are TERRIBLE! They are all honey to g 2103 F250 Lariat. I know this is a big surprise but they only care about that almighty dollar! Client relations are TERRIBLE! They are all honey to get you into a vehicle and then they couldn’t care less. They also use the distance to their advantage BC nobody wants to drive out their for any type of servicing and if they do “it’s going to take 2 weeks so you might as well go to a local shop” That’s their fav line. Haven’t made the first payment and already had to scrub the DPF filter and replace the back calipers and rotors BC they were so thin they tore through the caliper but finally 3 k later and I’m good I think. It’s been 6 weeks hopefully I can get the title in before I have to go out there to get ANOTHER paper tag. More

Save your time, STAY AWAY from this dealership. They will lie to get you there and then when you realize the vehicle isn't on their lot they will try to sell a vehicle you don't want. STAY AWAY!!!!! lie to get you there and then when you realize the vehicle isn't on their lot they will try to sell a vehicle you don't want. STAY AWAY!!!!! More

Don't shop here!! I had found a truck on their website and was in contact with Caitlin by text about it. Also Zach sent me the carfax info on it. I think Zach may be th I had found a truck on their website and was in contact with Caitlin by text about it. Also Zach sent me the carfax info on it. I think Zach may be the salesman and Caitlyn may be in another dept..not sure. Anyway I was given the info I had requested although the Carfax info was a little misleading.(first red flag) I text Caitlin and had ask her specifically if the truck was there and to make sure it had the several things that I was most interested in before we drove down there. We're from OKC. She said "yes ma'm." So we headed down there. Well Caitlin wasn't there so Zach remembered my name and said he'd pull the truck up. Well wouldn't you know...the truck was NOT there, it was loaned out!! Bait and switch is what it was!! I then text Caitlin and told her I was there and the truck wasn't and she said "I had no idea, the system said it was!" 10 mins before that she told me it was there!! All she had to do was look on the lot..she knew I was coming from OKC!! So I wasted my time and gas to a lying sales person. Doesn't surprise me actually. Needless to say I was pissed and will not ever consider buying anything from them. I also looked at the reviews and they have a lot of bad reviews. FYI..reconsider where you buy from. More

5 stars service. Ended up buying my truck from them One of my best customer experience ever. Anthony was always available to answer my questions. Addison was thorough in her follow ups. Plus I got a goo One of my best customer experience ever. Anthony was always available to answer my questions. Addison was thorough in her follow ups. Plus I got a good deal on my truck. More

Talked to them a couple times about a certain vehicle, scheduled an appointment, took hours out of my day to go buy the vehicle, when I get there they tell that it’s not actually for sale and try to get scheduled an appointment, took hours out of my day to go buy the vehicle, when I get there they tell that it’s not actually for sale and try to get me to look at another one. Shady and dishonest business in my book! Won’t ever go back. More

Best car buying experience ever! Big thanks to Caitlyn for helping us in the internet department. She got us in contact with Bobby, he helped us find the perfect vehicle for Ashley. Big thanks to Caitlyn for helping us in the internet department. She got us in contact with Bobby, he helped us find the perfect vehicle for Ashley. Don't forget to ask Bobby about his cat sweater. Sales Manger Scott was very professional and explained everything to us and made our deal work with our terms. Karl will show you the in's and out and teach you how to operate all the new stuff. Best car buying experience ever! Go ask for Bobby and tell him I sent you. More

I was very pleased with the salesman, but the rest of the department has problems. Finance added an extended warranty that we said we didn't want. We didn't realize it at the time because their system was do department has problems. Finance added an extended warranty that we said we didn't want. We didn't realize it at the time because their system was down and they weren't able to print off the paperwork, or that's what they told us. However, as we were walking out the door, they come flagging down with a copy of what they had us sign on the IPad. I only signed my name three times but somehow ended up with several signed documents. It looks as if they were copied and pasted from the three I signed. I talked to management about it, and they were very friendly and said they would take care of it and told me I would get a full refund. He even asked if I would like to trade my car in and he would give me what I owed on it. I called back and told them I would not trade because it was not a good time for me to do that. I asked when I could expect the refund on the warranty I didn’t want and he told me it would take up to 90 days But he first needed me to sign a cancellation form I told him that I didn’t feel I should have to Sign anything to cancel because I didn’t want it to begin with he reassured me it was only so they had proof I didn’t want it and that I would get my full amount back. Well that was lie I only received partial amount back. The car was still in the factory warranty stage so why should I have to pay for something I didn’t want and didn’t even go over the miles to use. When test driving the car a rock flew out of the Semi Trk ahead of us and shattered the windshield. I hadn’t signed papers on the car yet so it was still owned by the dealership. I Went ahead and decided to purchase the car and I told them the windshield would have to be fixed. I signed the papers on the car and left it there to be fixed. Returned to pick it up and was charged 1600 dollars for. a windshield. They didn’t come off the price of the car at all. If only I had know I would have walked away and never signed papers. The Seth Wadley promise is a joke as well. If you want to get screwed you will here. More

Horrible service by oil change manager I booked an appointment for oil change with the oil change center and I got there 30 minutes early. After two hours and asking several times to the oi I booked an appointment for oil change with the oil change center and I got there 30 minutes early. After two hours and asking several times to the oil change manager he finally “found” my paperwork and proceeded to make me wait another hour because “I lost my place in line” More

Great Sales Manager and salesman! Called and spoke with the sales manager to try to get them to purchase a vehicle from another dealership because I wanted to buy from Seth Wadley. He Called and spoke with the sales manager to try to get them to purchase a vehicle from another dealership because I wanted to buy from Seth Wadley. He tried but it didn’t work. Seth Wadley ended up having two vehicles I could look at. Turned out one of them was the color I was wanting and after a short test drive and some willing and dealing I purchased the truck. Robert and Matt were both willing to work with me. Only negative would be the paperwork process takes forever. More

Horrible Customer Service! If I could give zero stars, at this point I would! This business clearly only caters to clients who have bought brand new and high-end vehicles, such If I could give zero stars, at this point I would! This business clearly only caters to clients who have bought brand new and high-end vehicles, such as Lincolns. We had purchased 2 vehicles from them (used fords) and the dealership and it's employees have done nothing but lie from the beginning. They did not disclose the "requirements" for their "free oil changes and engines for life." It's not a good deal and you ultimately pay for it. They've tried to tell us service needed to be done when it didn't. For example my husband had replaced his own brakes and 2 weeks later when he took it in for an oil change, a service advisor came to tell him that his brakes were in horrible shape and needed to be changed ASAP. The advisor turned red and back tracked when informed they had just been replaced. The list goes on and on. On the last oil change a rag was left hanging from the oil compartment.... I had scheduled 3 recalls to be repaired back in May, I'd purposely waited to have them all done at once because like a normal person I need my vehicle and I also waited until parts were confirmed as available. The SA offered me a loaner and said I'd have the next one available. After over a week of waiting I called back. A different SA could not find any information about me. So we scheduled without a loaner at a time when I could be without the vehicle for a few days. When I picked it up, I was informed one of the repairs wasn't done because the parts were suddenly on back order. The SA said she would call me when the parts arrived. I asked how long of a repair it would be, if it would be a "waitable" amount of time. She said absolutely, should only take about an hour, not much longer than an oil change. Months go by, never heard from them. While my husband and I were there for his oil change we asked about scheduling for the repair. I mentioned the previous scheduling and how that SA had said she would call me when the parts got in. The advisor was very rude and demeaning, insinuating I was confused because it's "not their responsibility to inform me of a recall, it's Ford's." I clarified for him because he clearly hadn't been listening. The other SA overheard, could see i was getting upset and jumped in at that point. We asked how long the repair would take, this time, she said a full day! So we scheduled an appointment over a month out, on a day my husband could take off and be available to get our kids to school. We made it crystal clear we needed it done by the end of the day, we would even drop the car off the evening beforehand so it could be started on 1st thing in the morning, appointment time was 8 am. That's exactly what we did, dropped it off yesterday evening. I was supposed to have it back by 4:30 today, according to the SA we talked to early this afternoon. Guess what folks? I am not getting my car back until tomorrow, at the earliest! We called again, to make sure it was ready to go before making the long trip to town and we were informed that the technician had broken some parts on my car and the doors could not even be opened at this point. "The parts are a day out but we should get it back tomorrow." And they couldn't offer us a loaner!!! Are you kidding me??? Bussing isn't available where we live for my school age children. So I'm supposed to just walk them the 10+ miles to town? Or my husband will just have to miss hours of work to get them to school? And there's just nothing they can do about it, they don't care. This is seriously less than 1/2 of the examples of their messing up and lying. WE ARE DONE WITH THIS DEALERSHIP AND DO NOT RECOMMEND THEM!!!! More