Sesi Volvo
Ann Arbor, MI
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excellent service as always this is the only dealership we work with. the entire operation is focused on customer satisfaction and they communicate the status of the repairs and this is the only dealership we work with. the entire operation is focused on customer satisfaction and they communicate the status of the repairs and deliver on getting us out in time. More
Loyal customer I just purchased my second Lincoln from Sesi. My experience with my 2015 MKZ and their service has been excellent. I regularly have my cars washed a I just purchased my second Lincoln from Sesi. My experience with my 2015 MKZ and their service has been excellent. I regularly have my cars washed and feel very much at home at the dealership. They have been prompt and honest with maintenance and repairs. I saw no reason to go to another dealer when I elected to add a Continental. [note this review only allows me to select Volvo which Sesi also sells, but I purchased a Lincoln) More
?7 lemon law car Incredibly frustrating car that died six times. I was given a nice loaner for the month Sesi had it, at no cost to me. They had never seen this prob Incredibly frustrating car that died six times. I was given a nice loaner for the month Sesi had it, at no cost to me. They had never seen this problem. Engineers from Lincoln came and replaced some new electronic module that fixed the problem. It just took way too long. Their communications were timely during this frustrating period-- for all of us. Customer service is *****! No one avoided our calls or dismissed our problem. That's why we return to Sesi and their team for well over 2 decades for both of our cars and will continue to do so. More
Excellent service, even for my older v70 I did not buy my car from Sesi, but I did take it there for service on the advice of friends. I was treated as if I had just bought the newest model o I did not buy my car from Sesi, but I did take it there for service on the advice of friends. I was treated as if I had just bought the newest model off the lot. They figured out a difficult problem on my '05 v70 and made sure I was taken care of while they spent time trouble shooting it and getting it fixed. Free pick and drop off from my home while they worked on it. It sounds crazy, but I can not wait to take my vehicle there next time it needs work, I can trust the folks at Sesi will get my car fixed regardless of how difficult the issue and only what needs to be done, no hassles or worries. What a relief to feel that way about a shop. More
Excellent service and value every time I come in! Service has always been prompt and accurate and completed in a timely manner. My car is always washed and clean before I leave the service department. Service has always been prompt and accurate and completed in a timely manner. My car is always washed and clean before I leave the service department. More
Good experience I've been going to SESI for many years now to service my Lincoln and am always walking away satisfied with their service. Recently I purchased another I've been going to SESI for many years now to service my Lincoln and am always walking away satisfied with their service. Recently I purchased another Lincoln and their sales person ( Mr. J. Betts ) extended quality service to us. Highly recommend their cars and their dealership service. More
New car Sesi Lincoln is excellent. Love my new MKZ hybrid. They made the process of buying a new car very easy and fast. Highly recommend them . Sesi Lincoln is excellent. Love my new MKZ hybrid. They made the process of buying a new car very easy and fast. Highly recommend them . More
Sesi...the only place to buy! Great sales! Great service! All that one could possibly desire or want! No question too small. They meet all of our needs! WONDERFUL!! We have be Great sales! Great service! All that one could possibly desire or want! No question too small. They meet all of our needs! WONDERFUL!! We have been with Sesi for over 30 years and though considered other mfg. or makes... it's always a no brainer! "Why give up someone so trustworthy, honest, and considerate!" My daddy didn't raise no dumby! More
Great sales team at Sesi! For logistical reasons, I did not end up buying my vehicle at Sesi Volvo, but I was treated very well during my contact with this dealership. Mike Re For logistical reasons, I did not end up buying my vehicle at Sesi Volvo, but I was treated very well during my contact with this dealership. Mike Reinhard and Dan Bogarin were very responsive and helpful. They expertly answered my questions and were great with follow up. I stopped by the dealership unannounced on a day when most of the sales staff had gone out of town for training. Though he would gain nothing personally from a sale, Gary Medved stepped in for his colleagues and patiently helped me to evaluate some features of the XC90. I was impressed with his kindness and personal attention. Though the sales team generated no direct revenue from their work with me, I hope this review will help them to make future sales. They deserve your business! Thank you, Dan, Mike and Gary for your kindness and helpfulness! More
No public relations. Care less I stopped in this dealership to ask a question about my 2015.5 Volvo. Question, did you buy it here? Tough look in your book. I fully understand wh I stopped in this dealership to ask a question about my 2015.5 Volvo. Question, did you buy it here? Tough look in your book. I fully understand why this dealership has two star rating. I have never been treated so rude in my 77 years by a dealer. No one was in the showroom and now I know why. More