Servco Lexus Honolulu

Simply the Best! Honest, sincere, no hassle. Being a woman I thought I would be intimidated but Mike answered all my questions & gave good information to buy the Lexus Honest, sincere, no hassle. Being a woman I thought I would be intimidated but Mike answered all my questions & gave good information to buy the Lexus I wanted. No regrets. More

Moving From Mainland Of all the many things we had to arrange for our move to Honolulu from the mainland, by far the easiest process was buying our new cars, two Lexus NX. Of all the many things we had to arrange for our move to Honolulu from the mainland, by far the easiest process was buying our new cars, two Lexus NX. From the order to the delivery, Sean Son made things so easy and effortless, and it was very much appreciated!! More

Way Back Way back in 1990 Servco Lexus was known as Lexus Hawaii, The service was always Excellent and still is today. In 1998 my Wife Marion and I met Roy Kub Way back in 1990 Servco Lexus was known as Lexus Hawaii, The service was always Excellent and still is today. In 1998 my Wife Marion and I met Roy Kuboyama and bought a ES300 from him, since that time we have always Lexus autos from him. he is always concerned about what do we want and always looking out for our welfare, Since then we have had a 1998 ES300, 2005 RX330, 2009 ES350, 2010 IS250 (my car) 2011 IS250, 2013 IS250C, 2013 CT200h and a 2017 NX200t all great cars - excellent quality, style, finish and value. We will always be a Lexus family, Thank you Roy and Servco Lexus More

My new NX I receive such a wonderful service from Wesley Osaki. He is so patient and he take the time explaining everything about our new car. This is our secon I receive such a wonderful service from Wesley Osaki. He is so patient and he take the time explaining everything about our new car. This is our second Lexus we always receive special attention from everyone. More

My Lexus Aloha Lexus for my dream car! You made my experience a memorable one. No hassles, no bargaining, just straight forward. Very professional. I stro Aloha Lexus for my dream car! You made my experience a memorable one. No hassles, no bargaining, just straight forward. Very professional. I strongly recommend Mike to anyone looking for a Lexus!! Aloha More

First Family Lexus Great service from Rodney at the Kapiolani Dealership. Easy going, no pressure and patient attention. Looked out for our best interest and smooth sa Great service from Rodney at the Kapiolani Dealership. Easy going, no pressure and patient attention. Looked out for our best interest and smooth sale transition. Love our new 2016 RX350....many years to come. More

Great experience Individual, personalized and amazing attention received from Keali'i. He took the time to explain and didn't push you to make a decision. Would highly Individual, personalized and amazing attention received from Keali'i. He took the time to explain and didn't push you to make a decision. Would highly recommend Servco Lexus. More

Poor oil change experience Servco Lexus just took over Maui Subaru for service. Took 4 weeks to get an appointment for an oil change/ service. Not a big deal. When I arrived Servco Lexus just took over Maui Subaru for service. Took 4 weeks to get an appointment for an oil change/ service. Not a big deal. When I arrived I was told they were running 1/2 hour behind so my car would take two hours to service. Again no big deal. So two hours later I tried to call to see if my car was ready. No one picked up the phone. I called the other Subaru sales number and was told the service dept does not usually answer the phone. So I went back 2.5 hours later to be told they were behind and had not started yet. I call to that affect would have been nice. Anyhow, another hour later they did get me my car. The other (old Subaru dealer) used to wash the car and the service was $130.00) Servco charges $180.00. They do wash too, they said, just not today as they are too busy. More expensive, 4 hours for an oil change, no way to contact them, and they returned my car dirtier than when I brought it in. I would never go back, which is a shame as I always liked dealer service int he past (but I never worked with Lexus). I did email my concerns with the service but have not heard back. Cindy the service lady was nice, but she could not make up for her dealerships poor service. Update: Got a call from the Servco Subaru Manager yesterday. He was apologetic and offered my next oil change and service at no charge. It was nice to have someone acknowledge my issues and return my call, The offer of the free next service was nice too. So even thought my service experience was not good, in the end I feel satisfied with their response. More