Serramonte Ford

Flase and misleading statements about values on your car This was a great dealer I bought 2 cars from.I went back to buy a third and had a terrible experience including having a manager say hed return my cal This was a great dealer I bought 2 cars from.I went back to buy a third and had a terrible experience including having a manager say hed return my call and then when I had to track him down he was brusque and rude .Moreover they tried to sell me a warranty package for 2995.00 that cost 1000 over the internet.Cant trust these guys-- More

false advertizing I made an appt. to have my Ford E250 serviced on a Saturday 1 week in advance, I told the person making the RVSP for that Saturday that I had a letter I made an appt. to have my Ford E250 serviced on a Saturday 1 week in advance, I told the person making the RVSP for that Saturday that I had a letter from Serramonte Ford offering the WORKS on my van for under $40.00 when I showed up on that Saturday the lady at the counter told me since I don't the card with me I could not have that price,I did not want to go home with out the work being done so I agreed to a $125.00 estimate for the work any way, 3 hrs later my truck was ready and the invoice was $169.00 I complained and was told that was it. I told her I was going to let the manager know and was told that was the best she could do, they did not even ROTATE THE TIRES, the only satisfaction I got out of this was when I was leaving I was able to tell 2 different people that were coming in for service to be VERY CAREFUL about the price and about the WORKS and 6or7 minutes later both couples ended up leaving and told me I was right and was going else where, I E-Mailed the serice Dept. asked for someone to get back to me and NO ONE DID so I wrote this Yelp I hope everybody reads this and thinks about what I wrote It might enlighten them also and make the a little smarter More

most accommodating full service dealership,none better. I have dealt with many other dealerships but serramonte ford has them all beat hands down. They go out of their way to help you and ansewer your quest I have dealt with many other dealerships but serramonte ford has them all beat hands down. They go out of their way to help you and ansewer your questions to the best of their knowledge. More

Smooth and pleasant experience. The service staff was very helpful and accommodating. I needed warranty work in addition to my scheduled routine maintenance, but I wasn't scheduled f The service staff was very helpful and accommodating. I needed warranty work in addition to my scheduled routine maintenance, but I wasn't scheduled for it. But the staff was able to get my car looked at for the warranty stuff so the needed part could be ordered, saving me an extra trip back. More

Outstanding service center My 30,000 mile service was broken up into a Taylor made service option I can afford with coupons applied. I've been coming here for Quick lane service My 30,000 mile service was broken up into a Taylor made service option I can afford with coupons applied. I've been coming here for Quick lane service for over 3 years and always the same great service. Mike More

Best help for single woman I am single woman feared that people will take advantage of me and won't help me out to take care of my car. I have to say Ford service crews helped I am single woman feared that people will take advantage of me and won't help me out to take care of my car. I have to say Ford service crews helped me to understand my car and what it needs to maintain it Since they are 5 minutes away from my home, I can depend on them to pin point what is wrong with my car. Thank you for giving me an excellent service. Beediantee Meagher More

Loyal Customer They are quick, truthful and very efficient with personality. All my service needs are only done at Serramonte Ford and Henry Bueno for this reason. They are quick, truthful and very efficient with personality. All my service needs are only done at Serramonte Ford and Henry Bueno for this reason. More

Late Friday We had a great experience on a Friday night. Didn't feel pressure in the purchase with a great sales person. I walked in not really expecting to like We had a great experience on a Friday night. Didn't feel pressure in the purchase with a great sales person. I walked in not really expecting to like any of the selections. My husband owns a Ford and I did not want the same car. After looking things over and test driving some cars I found "my car". I am very happy with the service and knowledge of the staff and all of their products. The maintenance package is the best I have ever seen! More

Needed Tires I love this dealership. Both service advisers Joe and Carlos are great - they treat you with respect, courtesy and I feel comfortable with my service I love this dealership. Both service advisers Joe and Carlos are great - they treat you with respect, courtesy and I feel comfortable with my service decisions. I trust them 100%! More

This is my second car, purchased from Serramonte Ford My first Ford was a 1994 Ford Taurus and with the great service given by the mechanics at Serramonte Ford it lasted 20 years and it is still on the ro My first Ford was a 1994 Ford Taurus and with the great service given by the mechanics at Serramonte Ford it lasted 20 years and it is still on the road today. I purchased my second car from Serramonte Ford just last year and am enjoying it very much and will continue to use the service department for all maintenance on my Fiesta. More