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Serramonte Ford
Colma, CA
304 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 304 reviews
September 08, 2011
I was having some troubles with my car and brought it in to be fixed. I had a terrible experience. The workers used my car as a smoke break area, making my car smell like an ashtray. When they were done, th to be fixed. I had a terrible experience. The workers used my car as a smoke break area, making my car smell like an ashtray. When they were done, they neglected to roll up my windows and there was a rain storm that night, damaging my leather seats and making my window switch unusable because of the water damage. When I came to pick up my car, they could not find my keys. When I noticed all the water damage and complained, all they offered me was a free detail job. I was so heated that I left. This place is ridiculous! More
by valerie54321
Employees Worked With
not sure
October 23, 2007
Stephanie is a very nice person that stopped and talked to me. She wasn't part of the Service people but she made me feel like I was at home. She is from Hawaii and was very hospitable and raving about Ca to me. She wasn't part of the Service people but she made me feel like I was at home. She is from Hawaii and was very hospitable and raving about Carl's work in taking care of my car. I'm very impressed with the friendliness and service. I would recommend everyone to come here and take their car. Hopefully I can come back again and get a new car. Thank you Serramonte ord and staff! More
by taahine
Employees Worked With
Vasquez
October 23, 2007
I'm impressed with a woman that I met that her last name is Vasquez. She wasn't part of the Sales team but was able to help me with my questions on the car I was looking for. She was honest and to the point is Vasquez. She wasn't part of the Sales team but was able to help me with my questions on the car I was looking for. She was honest and to the point on my next purchase. She helped me look for my car and had someone book my sale! Thank you. Serramonte Ford do treat you like family. More
by alatu
Employees Worked With
Vasquez
July 07, 2007
Sales Team misrepresented the "Certified Used"vehicle sold to me. I had asked if the vehicle had been in any accidents and was told no only to find out later it had been a few minor accident Used"vehicle sold to me. I had asked if the vehicle had been in any accidents and was told no only to find out later it had been a few minor accidents. After I picked up the vehicle and took it home I found it did not have the air suspension I was told existed anf I found other options I had expected did not exist. I brought the car back and asked if they had a car with what I had originally asked for and was told they were going to check all of their resources and make me a good deal on my trade in"my recent purchase". It has been one year and I never received a call. High pressure and many lies = no more business from me or anyone I know. More
by dancerja
Employees Worked With
All
