Serramonte Ford

Smooth and pleasant experience. The service staff was very helpful and accommodating. I needed warranty work in addition to my scheduled routine maintenance, but I wasn't scheduled f The service staff was very helpful and accommodating. I needed warranty work in addition to my scheduled routine maintenance, but I wasn't scheduled for it. But the staff was able to get my car looked at for the warranty stuff so the needed part could be ordered, saving me an extra trip back. More

Outstanding service center My 30,000 mile service was broken up into a Taylor made service option I can afford with coupons applied. I've been coming here for Quick lane service My 30,000 mile service was broken up into a Taylor made service option I can afford with coupons applied. I've been coming here for Quick lane service for over 3 years and always the same great service. Mike More

Best help for single woman I am single woman feared that people will take advantage of me and won't help me out to take care of my car. I have to say Ford service crews helped I am single woman feared that people will take advantage of me and won't help me out to take care of my car. I have to say Ford service crews helped me to understand my car and what it needs to maintain it Since they are 5 minutes away from my home, I can depend on them to pin point what is wrong with my car. Thank you for giving me an excellent service. Beediantee Meagher More

Loyal Customer They are quick, truthful and very efficient with personality. All my service needs are only done at Serramonte Ford and Henry Bueno for this reason. They are quick, truthful and very efficient with personality. All my service needs are only done at Serramonte Ford and Henry Bueno for this reason. More

Late Friday We had a great experience on a Friday night. Didn't feel pressure in the purchase with a great sales person. I walked in not really expecting to like We had a great experience on a Friday night. Didn't feel pressure in the purchase with a great sales person. I walked in not really expecting to like any of the selections. My husband owns a Ford and I did not want the same car. After looking things over and test driving some cars I found "my car". I am very happy with the service and knowledge of the staff and all of their products. The maintenance package is the best I have ever seen! More

Needed Tires I love this dealership. Both service advisers Joe and Carlos are great - they treat you with respect, courtesy and I feel comfortable with my service I love this dealership. Both service advisers Joe and Carlos are great - they treat you with respect, courtesy and I feel comfortable with my service decisions. I trust them 100%! More

This is my second car, purchased from Serramonte Ford My first Ford was a 1994 Ford Taurus and with the great service given by the mechanics at Serramonte Ford it lasted 20 years and it is still on the ro My first Ford was a 1994 Ford Taurus and with the great service given by the mechanics at Serramonte Ford it lasted 20 years and it is still on the road today. I purchased my second car from Serramonte Ford just last year and am enjoying it very much and will continue to use the service department for all maintenance on my Fiesta. More

Don't do it to yourself! Pre-purchase probably 4 stars - no communication too small, no issue too big. Post-purchase, zero stars. Bought a used vehicle with the promise of Pre-purchase probably 4 stars - no communication too small, no issue too big. Post-purchase, zero stars. Bought a used vehicle with the promise of bluetooth and aux in. Neither included. No big deal, we'll install it for you as it was our mistake on the ad says Serramonte Ford. Now we're 4 months later and nobody returns calls or emails despite promises that Jeff Cruz will handle it, or Sebastian will handle it, or Mariana is on it.... That we're working with our technicians to get it installed here, we're working on it, sorry for the continued delay..... I've given up hope of ever getting this resolved so I'm hoping this serves as a little warning for anyone thinking of buying a used car at Serramonte. If you need anything at all after your deal, you're going to be way out of luck. More

If you do not read anything from my review -- Please follow this advice. DO NOT PURCHASE A VEHICLE FROM SERRAMONTE FORD! We came by Serramonte Ford due to an advertisement for a Buick Lacrosse. A v follow this advice. DO NOT PURCHASE A VEHICLE FROM SERRAMONTE FORD! We came by Serramonte Ford due to an advertisement for a Buick Lacrosse. A vehicle which my partner had fallen in love with a few years ago. I visited the dealership first, and their car salesman, Perry Rodriguez, was an absolute professional. He immediately led me to the vehicle and provided a wonderful explanation of the components of the (non-ford) vehicle. He immediately offered to take me on a test drive, and the vehicle was absolutely wonderful. I explained to Perry, my partner was unavailable for a few days. He was willing to wait, and he didn't put any pressure to force an immediate purchase A few days later, we arrived at our appointment with Perry. My partner just loved the vehicle. Perry working with his bosses were extremely fair to us. However, the entire situation in the Finance Department was a NIGHTMARE. First, the finance representative completely lied to us, not once, but multiple times. We have excellent credit, and Patelco Credit Union had provided us approval document to fund the purchase of the vehicle. In speaking with Patelco prior to the pruchase, we were told to provide the document to Serramonte Ford. They would fax the document to them, and they would overnight the check to Serramonte Ford. Of course, he stated otherwise.. He claimed that Serramonte Ford would need to nearly DOUBLE our interest rate on the vehicle purchase. Then, we would need to physically drive over to Patelco Credit Union to bring them a check to refinance the vehicle. OR.. GET THIS... We could finance with Serramonte Ford for a similar rate, and we could avoid all the difficulties of going to the Credit Union and taking time off work. We explained to the finance person, we wanted the vehicle financed with Patelco. He said, that should not be a problem. Based upon his comments, we TRUSTED him.. A week or so after purchasing the vehicle, we still hadn't received any finance information from Patelco Credit Union. For a simple reason, Serramonte Ford had lied to us, and they had chosen a THIRD-RATE company to finance our vehicle. Why does this upset us? Simple.. The quality of the finance companies can impact your credit score, and based upon everything available on the internet. This finance company is a horrible company. After learning of Serramonte Ford's DECEIT, we contacted Patelco to dicuss the situation. Their loan lanager confirmed that Serramonte Ford's Finance Department had lied to us, and their statement were completely false during the purchase of the vehicle. After learning this from Patelco, we contacted Serramonte Ford, and they said " There isn't anything we can do for you." I should have known better, and it's absolutely saddening that a company feels it's necessary to lie to their customers to move their merchandise. However, there is one thing I can do.. Both myself and Patelco Credit Untion are both filing Better Business Bureau complaints against this company due to their misrepresentation of the facts during the vehicle purchase. We can also advise anyone out there.. AVOID SERRAMONTE FORD! They only care about one thing.. MAKING A QUICK BUCK, and they do not care about their customers. Their finance department lacks the professional values of honesty and integrity.. These are not good qualities for long-term success for any company. More

I just bought a brand new Ford Escape with a defective braking system. Technician experienced the the problem and is unable to fix. Service Dept. will do nothing to rectify the problem telling Ford not braking system. Technician experienced the the problem and is unable to fix. Service Dept. will do nothing to rectify the problem telling Ford nothing is wrong with the vehicle. The vehicle pulls hard to the right when braking. The technician admitted this is a problem but after checking cannot find a fix. Just to be sure I and the technician drove another new Escape which did not have this problem. Still the Dealer will do nothing after spending my money and giving them a trade in. Now I am having a lawyer look into it. More