Serramonte Ford

Thanks for making us feel cared for! We went home with our dream Ford Explorer Limited today. Thanks to the team that stretched their way out to help me and my husband to make it happen. We went home with our dream Ford Explorer Limited today. Thanks to the team that stretched their way out to help me and my husband to make it happen. Vaseem who has been with us from step one to finish (he even worked late just to accommodate our availabilities). To Jason Rowan who most certainly did everything he can to get us the right lender and to Aaron Akbar for the smooth seamless contract signing. Ford Serramonte’s Sales team are the most passionate sales team I know. Will definitely go back to them later this year to get our commuter’s car and will highly recommend them to friends. Thanks again you guys. This is definitely the most wonderful gift to our growing family! Now I can give birth with one big item off our worry list! More

Serramonte Ford It was between the Fiesta and Focus xxx. A contact from Serramonte Ford contacted me immediately after I inquired online, then just gave me the facts It was between the Fiesta and Focus xxx. A contact from Serramonte Ford contacted me immediately after I inquired online, then just gave me the facts and figures when I went for a test drive. No need for the sales pitch - and they complied. But my sales guy was very knowledgeable about both cars and was a great help - despite being very young (thanks Generis). Once I decided on the car, he helped me find one, scheduled delivery, did all the paperwork and had great customer after sales follow up. I’m very pleased with my Ford and my Ford dealership. So far it’s been 2 Fords in a row for me - let’s hope that Ford keeps coming up with great cars as they have been for the past 5-10 years. On separate note, if only there was a Ford dealership in the city of San Francisco itself, rather than making us drive out of town currently. Most of your competition have a presence in San Francisco, Toyota having 2 or more! Just a suggestion. Tks More

Great experience buying a used car I had excellent service and got a great deal on my used car. Generis was really knowledgeable and helpful. This is my second car from Serramonte For I had excellent service and got a great deal on my used car. Generis was really knowledgeable and helpful. This is my second car from Serramonte Ford. More

Excellent, straightforward purchase Enrique, Jun, and Robert helped me with the purchase of my first truck, an F-150. It was a very quick and straightforward experience, and they helped Enrique, Jun, and Robert helped me with the purchase of my first truck, an F-150. It was a very quick and straightforward experience, and they helped me get a great deal on a great truck. More

2018 Ford Fusion Lease I had a great experience at Serramonte Ford. Vaseem was great thank you for the wonderful service! I will recommend Serramonte Ford to anyone looking I had a great experience at Serramonte Ford. Vaseem was great thank you for the wonderful service! I will recommend Serramonte Ford to anyone looking for a new car. More

First time car buying was an excellent experience I gave this a five start rated because this was my first time buying a car and I was truly happy with the entire experience. Going into the dealership I gave this a five start rated because this was my first time buying a car and I was truly happy with the entire experience. Going into the dealership I was very nervous but once I got inside Generis greeting me at the door and was extremely genuine throughout the whole time I was there. He made me feel comfortable and answered all the questions I had. He Was definitely one of the major factors to me getting a car. Thank you again! More

Bad service for repair shop my car was in the shop for 2 weeks for a recall transmission. I was denied a rental car and was told I had to wait for another 2 weeks to get my diag my car was in the shop for 2 weeks for a recall transmission. I was denied a rental car and was told I had to wait for another 2 weeks to get my diagnose. Bad service More

Attention to detail! Very impressed that Serramonte Ford is still able to provide excellent service after 47 years! We bought our first car from Serramonte Ford in 1971... Very impressed that Serramonte Ford is still able to provide excellent service after 47 years! We bought our first car from Serramonte Ford in 1971...a Ford Mustang. We loved that car! More

Service or should I say lack of service Got email to come and get your car serviced. Well today dropped off car at 8:20am and after numerous calls with no answer went to pick up car and zero Got email to come and get your car serviced. Well today dropped off car at 8:20am and after numerous calls with no answer went to pick up car and zero service was done. I my opinion the reason not done was because it was recall and zateck finish that we already paid for when we purchased the car so no new cash to dealership. To all if you have a day to waste and not get car serviced this is the place to go. Second time for me ..... More

Poor Customer Service and actual Service Poor phone customer service. Took several calls to get around waiting a week for an Urgent Service Required, check engine light on. Took it in, hot it Poor phone customer service. Took several calls to get around waiting a week for an Urgent Service Required, check engine light on. Took it in, hot it back, ran a health check on it and now it has TWO urgent service required issues AND I still have to wait over a week to bring it in. I have no choice but to bring it in to them because we did pay for the extra warranty so in other words, they sold it to us, now what do they care what happens, they put people that are paying out of pocket before the customers who already paid out of pocket. It's Obvious. Don't fall for it. They need to replace the person who answers that phone for starters. More