Serramonte Ford

Poor Customer Service and actual Service Poor phone customer service. Took several calls to get around waiting a week for an Urgent Service Required, check engine light on. Took it in, hot it Poor phone customer service. Took several calls to get around waiting a week for an Urgent Service Required, check engine light on. Took it in, hot it back, ran a health check on it and now it has TWO urgent service required issues AND I still have to wait over a week to bring it in. I have no choice but to bring it in to them because we did pay for the extra warranty so in other words, they sold it to us, now what do they care what happens, they put people that are paying out of pocket before the customers who already paid out of pocket. It's Obvious. Don't fall for it. They need to replace the person who answers that phone for starters. More

DONT GO ELSEWHERE Matt Levine is the BSET service manager I have ever encountered. It was an honest and fairly priced. Communication is everything and there was not one Matt Levine is the BSET service manager I have ever encountered. It was an honest and fairly priced. Communication is everything and there was not one area that I can complain about. More

Like your Commitment to Exellence! For a very short notice upon learning of my predicament, Mauricio rushed to coordinate with his team to have my car ready for a wedding including pick For a very short notice upon learning of my predicament, Mauricio rushed to coordinate with his team to have my car ready for a wedding including picking me up in time for my requested time. Well done! More

Excellent service! I've been going ford serramonte for 4 years now and henry bueno have been taking care of me ... i mean my car. They give excellent service and very co I've been going ford serramonte for 4 years now and henry bueno have been taking care of me ... i mean my car. They give excellent service and very courteous. More

very nice employees excellant people to work with. Very helpful in getting a new car..Easy experience and no pressure to make a sale. Very friendly staff. Would recomme excellant people to work with. Very helpful in getting a new car..Easy experience and no pressure to make a sale. Very friendly staff. Would recommend this dealership. More

Shuttle Service The free shuttle is a great service. Dropped my car off at the body shop and needed a ride home. Waited less than ten minutes for a ride to Millbra The free shuttle is a great service. Dropped my car off at the body shop and needed a ride home. Waited less than ten minutes for a ride to Millbrae. My driver Victor was very friendly and a good driver. Hope he will be picking me up when my car is ready. More

Reliable sale and service experience. I bought my Mustang GT 2014 and have it service at Serramonte. As car dealerships go I find them professional and efficient. I'm satisfied. I bought my Mustang GT 2014 and have it service at Serramonte. As car dealerships go I find them professional and efficient. I'm satisfied. More

The Best! I bought my Ford Edge brand new from Settamonte Ford in 2011 and have always returned there for service and any problems I have had - nail in a tire, I bought my Ford Edge brand new from Settamonte Ford in 2011 and have always returned there for service and any problems I have had - nail in a tire, hit a pillar with my side-view mirror - stuff like that - nothing mechanical. I always have great service which exceeds my expectations due in a great part to my service advisor who I have had from the get-go. I live in Foster City and happily drive to Serramonte Ford in Colma for service and will go there when it's time for a new car. More

Ford Serramonte is the best! Buying our pick up truck at ford Serramonte was the best experience. Michael Banco was very helpful. I did not feel any pressure while buying the truc Buying our pick up truck at ford Serramonte was the best experience. Michael Banco was very helpful. I did not feel any pressure while buying the truck. People are very helpful. More

New car service Our new car was due to its first annual service. It went well. : - All things that were needed to be done were attended to. - Car was ready on time Our new car was due to its first annual service. It went well. : - All things that were needed to be done were attended to. - Car was ready on time, as per service writer's quote - Professional, courteous, knowledgeable, ... demeanor! Would recommend this dealership for sales & service. (love this 2015 Edge Sport AWD) More