Serramonte Ford

Purchase of a used car Dave was an outstanding salesman. Very informative and helpful and friendly, not the least bit pushy! Really enjoyed our entire experience at Serram Dave was an outstanding salesman. Very informative and helpful and friendly, not the least bit pushy! Really enjoyed our entire experience at Serramonte Ford! Highly recommend! More

Berkshire Hathaway’s write off dealership This place seemed very promising when I first arrived from the write up to the explaination of services. I didn’t hear from them so I called them. No This place seemed very promising when I first arrived from the write up to the explaination of services. I didn’t hear from them so I called them. No one answered so I left a message. For a week I didn’t hear from these people. Finally they called back and apologized for the delay. Then I was told they could not duplicate what I brought my vehicle in for. Kind of upset that they didn’t fix anything after leaving it there for over a weeks time. Fine went to pick up my truck. Spoke with advisor briefly and waited for my vehicle. Got into my truck and drove off..right before I got onto the freeway entrance..the lights went off and so did the chimes. Had to get on freeway and off the next exit to turn around. Went back to dealer and left the truck running. Showed the advisor what was happening and told him I didn’t have to go far for this to happen. I asked him did your technician road test my truck? His reply was yes. Then they proceeded to tell me I had to leave the vehicle as the technicians were off for the day. As I sat there waiting for rental I was getting upset that this was happening. So the following week I get a call and again I was told there was nothing wrong with my truck. They told me the technician and the shop foreman both road tested vehicle and there was no issues found. I drove down to dealer again and this guy named Ton the foreman explained to me what what he thinks is wrong and happening but can not verify at this time like I was a 3 year old..very condescending. From write up to the point of being treated like a 3 year old didn’t matter much to me at this point the icing on the cake was the service manager Henry. I sat in his office explaining to him what was wrong with my truck..his advisor has seen what was wrong with my truck and yet they can’t figure out nor fix my truck. I honestly think Henry is just a bobble head..all he said was yeah yeah yeah. I’ll look into it and try to get this figured out for you sir. 3 weeks and no answer..3 weeks..I called Henry numerous times to see what was happening..3 weeks I don’t get a answer from this clown. That’s when I decided to go elsewhere. See review for the ford store. Never again with this place. I am happy that I had to drive 40 miles to another dealer to get my vehicle repaired and not lied to. The problem was found,part was ordered and my truck repaired..all within a promised timeline. That’s how service is suppose to be. Not a box full of hopes and dreams then filled with lies. More

Great Service Excellent service!! Sean McLaughlin was able to answer all my very detailed questions regarding tow vehicles. He explained some important safety de Excellent service!! Sean McLaughlin was able to answer all my very detailed questions regarding tow vehicles. He explained some important safety details I was not aware of to help me make the right choice. He was knowledgeable and thorough. He was also very quick to respond when I called. This was a great experience! More

Super easy to sell my car for a fair price Worked with Britney to sell my old 2007 CR-V. She came to my house to test drive it, offered me a fair price a little above KBB trade-in value on the Worked with Britney to sell my old 2007 CR-V. She came to my house to test drive it, offered me a fair price a little above KBB trade-in value on the spot, and came back the next day with the check and all the paperwork, took 10 minutes to sign and done! Friendly, flexible and efficient. Highly recommend if you need to sell a car with minimal hassle. More

Very happy with our experience! We found our new 2018 F150 online at Serramonte Ford (after some rather intense searching). My first point of contact was with David Martin. Throughou We found our new 2018 F150 online at Serramonte Ford (after some rather intense searching). My first point of contact was with David Martin. Throughout the whole process, David Martin was very accommodating and helpful along the way. There was no pressure during the buying experience which was also unique from any other car dealership. Jason Cooper was also a pleasure to deal with. I highly recommend Serramonte Ford for your future Ford needs. More

My New Platinum I saw a F150 listed for sale on Autotrader. I didn’t want to travel that far but it was a great deal. I worked out the details with David Martin o I saw a F150 listed for sale on Autotrader. I didn’t want to travel that far but it was a great deal. I worked out the details with David Martin over the phone and traveled there. The whole staff worked late into the night to get my deal done. A good thing since my wife had alteady left me there. More

My good deal with good guys I am very happy to buy my favorite truck today, because I met a salesperson who is very good at service, David Martin thank you ! I am very happy to buy my favorite truck today, because I met a salesperson who is very good at service, David Martin thank you ! More

Smooth transaction with David Martin David is very nice and friendly. Customer service is his number one priority to his potential buyers. He is prompt on calling back and texting back if David is very nice and friendly. Customer service is his number one priority to his potential buyers. He is prompt on calling back and texting back if you have any questions . More

Pleasant Car-buying Experience Serramonte Ford staff worked together in helping us make our purchase a great experience. They were attentive, respectful, and willing to answer our q Serramonte Ford staff worked together in helping us make our purchase a great experience. They were attentive, respectful, and willing to answer our questions or address our concerns. They never rushed us nor pressured us to make our decisions right away. David Martin diligently and patiently worked with us from the time we started inquiring online to the day we went in to make the purchase. More

Best 1st time car buy ever! Salesman David Martin was AWESOME!! He made my first car buying experience painless and easy. He up front, professional and patient with us (my sister Salesman David Martin was AWESOME!! He made my first car buying experience painless and easy. He up front, professional and patient with us (my sister, brother-in-law and me). I would recommend him and Serramonte Ford in a heartbeat! Thank you David and Serramonte Ford! The financial guy (I apologize because his name fell out of my head) was great too! He and David made certain we knew all our options, even providing extra information when they didn’t have to. Thanks again, God bless! I rated David excellent because AWESOME wasn’t available! More