Serramonte Ford

Spectacular customer service I would recommend Serramonte Ford to anyone that is looking for a new vehicle. To start, Sohail Tabar, the GM thoroughly helped me with an issue I exp I would recommend Serramonte Ford to anyone that is looking for a new vehicle. To start, Sohail Tabar, the GM thoroughly helped me with an issue I experienced resolved it with the my interests in mind. Mr. Tabar and his sales team worked with me to find a great deal on my brand new F-150. Jason Rowan and David Martin of internet sales were a great combination of competent and likeable and knew everything there was to know about Fords truck models. Jason and I corrdinated via telephone and answered each and every one of my questions with the level of care and attention you would hope for in a salesman. Upon arrival, David introduced me to the truck, providing me with everything there is to know about it and what makes it so great. David’s product knowledge, integrity and sense of humor was critical to build trust with Serramonte Ford and in my overall decision to purchase the truck. I then met with the finance manager, Moe Gharib had a great personality and handled the signing process efficiently. Overall, Serramonte Fords team is trust worthy, honest and have gained themselves a forever customer. More

Jonathan’s help was great, not pushy and professional Jonathan was very helpful when my wife and I decided to purchase the 2015 Ford Fusion S He was informative about the car and the price was right. T Jonathan was very helpful when my wife and I decided to purchase the 2015 Ford Fusion S He was informative about the car and the price was right. The car had extremely low miles and we were mostly using the car for a short commute. The manage on duty and the finance manager who takes the paperwork is another story. They tried on many occasions to have us finance through their bank when we INSISTED that we were pre-approved from our credit union at an extremely lower rate. They also tried to take advantage of the fact That I had to take my autistic son out for a break and sell my wife an extended warranty when we declined it originally. His reasons were that they weren’t going to change the price of the car on the payments....really?!? So it’s free? No it’s added to your payments and year of finance. I literally had to contain myself walking out on the guy for talking to my wife like that. That was the bad experience we had to deal with when at the dealership. Thankfully he got the hint and Jonathan got the sale and we left happy with the car. So weird to be on two ends of the spectrum when at a dealership with one person (Jonathan) who is helpful, insightful and honest and the MOD and Finance Manger are extremely pushy and dishonest. More

Amazing Nice and friendly people. Always looking for a good deal for me. This is my second Ford F-150 XLT in this dealer and for sure could be third. Nice and friendly people. Always looking for a good deal for me. This is my second Ford F-150 XLT in this dealer and for sure could be third. More

Great experience for a first time car buyer Had a great time picking the right car for me. It wouldn’t be possible to leave today happy if it wasn’t for David. Had a great time picking the right car for me. It wouldn’t be possible to leave today happy if it wasn’t for David. More

Great experience. Very quick process We had a very knowledgeable and helpful salesperson names Jaguar. He knew quite a bit about the plug in hybrid and took the time to explain settings. We had a very knowledgeable and helpful salesperson names Jaguar. He knew quite a bit about the plug in hybrid and took the time to explain settings. Great sales manager Matt made things very easy. Many thanks for a great customer experience. More

2011 Audi A4 Jhay was very helpful, respectful, and professional. He tried his best to help me with my purchase. He stayed with us the entire time and built repore Jhay was very helpful, respectful, and professional. He tried his best to help me with my purchase. He stayed with us the entire time and built repore. The process just took a very long time. Thanks Jhay for all your help! More

Great experience Found the vehicle we wanted with the features we wanted at a fantastic price. Would definitely recommend to friends and family. This is the second veh Found the vehicle we wanted with the features we wanted at a fantastic price. Would definitely recommend to friends and family. This is the second vehicle we have bought from them. More

Atención especial David es un buen vendedor y Jason muy bueno en financiamiento me explicaron muy bien Gracias a los dos son lo mejor Estoy muy feliz con lo que obtuv David es un buen vendedor y Jason muy bueno en financiamiento me explicaron muy bien Gracias a los dos son lo mejor Estoy muy feliz con lo que obtuve More

2018 Ford Expedition Great experience all around with the team at Serramonte! Fast and professional. They got me in and out in under an hour and I was able to do all the Great experience all around with the team at Serramonte! Fast and professional. They got me in and out in under an hour and I was able to do all the negotiating over the internet. More

Stress free and honest My service here was above and beyond what I expected. I did some research before going and although the car I wanted was gone by the time I could make My service here was above and beyond what I expected. I did some research before going and although the car I wanted was gone by the time I could make it there, there where plenty of other choices. I left with a ride that I honestly thought would never be in my budget CMAX PLUG in totally in reach for the average commuter. Dave Martin , not only offered me more then the suggested bluebook as a trade in but also was able to reduce the interest rate drastically for my new loan. Truly felt like I was buying a car with a buddy. I left ford with the latest smile on my face ever:) I for sure will be returning to swap out for a self driving car ... when they make one! More