Serramonte Ford

Super Helpful! I had a great experience working with David Martin at the dealership! He was very friendly, welcoming and understanding of my dad and I’s questions & I had a great experience working with David Martin at the dealership! He was very friendly, welcoming and understanding of my dad and I’s questions & concerns with the car buying process. My dad has bought many cars from this dealership, so it wasn’t our first rodeo but David was sure to pause for questions often and check in to make sure we were all on the same page. I’m so happy with my new car and greatful for all the help! More

Best options are at Serramonte Ford Came on a partially rainy day to see new cars and trucks so I could choose what fits me best. The sales rep Jhay Isip never rushed me, brought sets of Came on a partially rainy day to see new cars and trucks so I could choose what fits me best. The sales rep Jhay Isip never rushed me, brought sets of keys out and tested several models. Asked great questions so that I would focus on what was best for me. Found a special offer and it turned out to be exactly what I needed. Friendly, helpful and experienced staff made all the difference! More

On the fly buy We went in just looking and and came out buying. There was no impulse to but only excitement and future planning. We expressed what was interesting is We went in just looking and and came out buying. There was no impulse to but only excitement and future planning. We expressed what was interesting is, and once the pieces came together, it was almost impossible to say now. Not because we were sold but because everything we asked for was researched and found. Great experience overall, thank you David Martin at Serramonte Ford! More

Excelente customers service, friendly and very helpful!! Everyone in these dealer care for their customers they give you options and they don’t pressure you to buy something you don’t want. Everyone in these dealer care for their customers they give you options and they don’t pressure you to buy something you don’t want. More

Best experience in a dealership by far! I initially went on the Ford website to get more information on the vehicle of interest. After an hour I was contacted by David M who let me know they I initially went on the Ford website to get more information on the vehicle of interest. After an hour I was contacted by David M who let me know they had some vehicles that fit what I was looking for. Once I was there the process was super quick. He didn't waste time showing me other cars and actually helped me narrow down my options to 2 cars. When it came to the payments and such he was able to give me a deal and I bought the car! Best experience I've had in a dealership by far. All the staff was helpful and welcoming! More

Worst Car Buying Experience of Our Lives RUN DON’T WALK to any of the Bay Area Ford dealerships EXCEPT THIS ONE. After our experience, I would not wish this place on anyone, so think twice a RUN DON’T WALK to any of the Bay Area Ford dealerships EXCEPT THIS ONE. After our experience, I would not wish this place on anyone, so think twice about making a deal at Serramonte. Our story describes the most appalling and disappointing vehicle purchasing experience we have ever had. Our son is a Mustang man. He has owned his 2008 GT since High School and is now decided to upgrade and buy a newer model. Since he lives and breathes Mustangs, there are details and amenities that he insists upon with the new one, including a manual transmission. Saturday night, Pete indicated that he had found the “car of his dreams” on his way home from a trip to Santa Cruz. The car was perfect. The trade-in offered was agreeable and things looked promising. The said car was in Colma at Serramonte Ford and we agreed to drive to Serramonte Ford the following morning from our home in Lodi to support his decision and co-sign for him. An appointment was set up for 10AM the next day. We readied for the two hour trip. When we arrived at Serramonte Ford, we immediately set to work as a team; visually inspecting, driving, admiring and readying ourselves to help seal the deal. Jon, the salesman seemed a likable fellow. Faye was nice too. Our own part was to support and serve as co-signer for our son as he initiated making his first big automotive purchase. For all three of us, this was a milestone. Although there were a few minor fixes needed with the car, it was agreed that they were not major enough to break the deal and the decision moved forward very quickly. These “fixes” included curb rash on the right front wheel, a flawed right front tire, and finally, a small cosmetic bubble in the paint of the hood. These were asked about and each time Ching was brought out to consult and confirm the requests. His responses were mostly surly and unwilling. When we sat down to gather information and initiate the financing, the process continued to move forward. Credit was checked. Jon scurried back and forth to the finance officer or to Ching with questions or confirmations. Finally, the finance officer came over and indicated that he was going to need a photo of the actual Social Security card of our son. Because we did not have the actual card WITH us, it was agreed that our son would drive back to Lodi, get the card and immediately text a photo of the card to the finance officer. We decided to stay in Colma and shop at the mall until our son returned from this quick trip home. As he walked out of the showroom, he turned to the salesperson and said, “Now, you won’t sell this car, will you?” The answer was, “No, it’ll be here.” We all left, indicating the we would all return to finish it all up. And we left. Two hours later, our son called and told us that he had gotten the card, sent it via text to the dealership and was on his way back to Serramonte. A few minutes later, he called and said that the dealership called back and also requested a pay stub so he went back for that. We were just waiting for our son to return to Colma when he again called and said, “You won’t believe this. The dealership just called and said they sold the car.” My wife and I returned to the dealership. Ching had vanished. The financier threw a “sorry it didn’t work out” apology in our direction and we were beside ourselves with disappointment and anger. Jon was with a customer. I called my son and told him we were coming home. I poured out my story to floor manager Daniel and he tried mightily to rectify, but there were no other deals or cars like this one. The financier also stated that “we didn’t promise to hold that car.” It was stated that this was a “first served” basis. But WE WERE FIRST, and well, They sold the car right out from under us, with very little regret. It was simply awful. More

Great service David was very patient with our scheduling issues, very responsive & helpful. We visited Serramonte Ford a few times & each visit was pleasant & we ne David was very patient with our scheduling issues, very responsive & helpful. We visited Serramonte Ford a few times & each visit was pleasant & we never felt any pressure. The sales reps are knowledgeable & helpful. The inventory was also one of the best with selection/options. More

My new Ford Focus 2018! I came to the store to shop around and maybe find a good deal in a used car. David Martin was very friendly and helpful, showed me options for both us I came to the store to shop around and maybe find a good deal in a used car. David Martin was very friendly and helpful, showed me options for both used and new cars, and made sure I'd get the best deal. I'm very happy that I left the store with a new Ford Focus! I highly recommend David Martin and Serramonte Ford. More

My purchase of a 2016 ford escape. My purchase of a Ford Escape! I owned a 2007 Escape which I bought from Serramonte New but I totaled the vehicle and needed a new one. The vehicle d My purchase of a Ford Escape! I owned a 2007 Escape which I bought from Serramonte New but I totaled the vehicle and needed a new one. The vehicle did not flip in my accident and I feel like my life was saved! I had confidence in the design of the Escape. I was lucky. As my wife and I went into ford in the later afternoon we had not planned on purchasing that day. We came across Jhay Isip. He approached us and that I had not planned on purchasing a vehicle that day he asked us to sit down offered us something to drink coffee, water whatever. He used a very comprehensive way of asking us what we were looking for and what we needed rather than walking around a lot in the wind looking at random anything! We sat down and he got on the computer and I told him pretty much what I was Interested in. Needless to say as I am writing this report now, we ended up purchasing a Pre owned 2016 escape. I feel like we got a very fair deal and were treated with respect and properly as one would want to be treated in that environment. I think that you have quite an employee in That young man! To add to that, when we ultimately transitioned to the back to do some final paperwork we ran into Jason Cooper who was the one who sold me the brand new vehicle back in 2007 which shows that your employees have tenure and stay at a job which is a good sign of a business! In other words, keep up the good work! More

Quick and a great deal! Jhay was very helpful and friendly. My wife an I came in and we’re able to take home our car and traded our fiat for a great deal. Not your typical pu Jhay was very helpful and friendly. My wife an I came in and we’re able to take home our car and traded our fiat for a great deal. Not your typical pushy salesman, Jhay really took his time to make us feel comfortable with our purchase. Johnathan initially answered some questions about the differences in the models and give him credit for us choosing the titanium model. Overall great experience! More