Serramonte Ford

I never heard back from them regarding a vehicle I was interested in. They also are still charging 20+% MSRP on vehicles. interested in. They also are still charging 20+% MSRP on vehicles. More

From the day I purchased my very first brand new truck from Serramonte Ford I have been living in a nightmare and regretting the purchase. On the first complimentary oil change and 3 other occasions since from Serramonte Ford I have been living in a nightmare and regretting the purchase. On the first complimentary oil change and 3 other occasions since they have damaged my truck when I have brought it in for service to make up for prior damage they did! They take absolutely ZERO responsibility, have blamed me or been annoyed and treated me poorly because of their own mistakes. One time they even left me stranded at a Shopping center because the workers were too afraid to they’ll their manager that they damaged my truck. I’ve been waiting for months for a replacement part now that they broke on my last visit. Absolutely do not buy a truck here, you will regret it! I’m thinking about selling my truck just so I don’t have to take it there anymore for warranty service. They also dodge calls and do not respond, it’s a very dishonest dealership. Beware! More

I went to Serramonte Ford because I was given a notice about a recall on my escape. If I’d known I was going to get “serviced” by this poor excuse of a man, I would have gone elsewhere. He is unprofession about a recall on my escape. If I’d known I was going to get “serviced” by this poor excuse of a man, I would have gone elsewhere. He is unprofessional, uncouth and to be quite honest should not be in customer service. Horrible. More

We took our ford ranger to this dealership for some manufacture problem, something that should had taken a week took over a month. They authorized me to rent a car because they made a mistake assemblin manufacture problem, something that should had taken a week took over a month. They authorized me to rent a car because they made a mistake assembling the original piece back. This happen in November 2021 and I am still waiting for reimbursement. Manager Henry Bueno and Mauricio. Won't answer my calls or emails. So unprofessional More

Great service! Alfredo and the crew took care of me even when I told them I’d been up all night at a fire! They sped up all the things they could. Alfredo and the crew took care of me even when I told them I’d been up all night at a fire! They sped up all the things they could. More

I was totally pleased with the customer service. Everything was explained. Would recommend to all Everything was explained. Would recommend to all More

Very efficient service from beginning to end of vehicle purchase. We ordered the car online, completed the application and signed and picked up our new car all on the same day. Excellent service received purchase. We ordered the car online, completed the application and signed and picked up our new car all on the same day. Excellent service received from Seth Banko and Eric. More

Provided emergency scheduling for our road trip. Explained and demonstrated the issue with patience and thoroughness. Amazing for a service department serving 1,000's of customers. Grateful to be Explained and demonstrated the issue with patience and thoroughness. Amazing for a service department serving 1,000's of customers. Grateful to be working with a dealer that loves their work. More

Great new car department very helpful sales people like Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was mag Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was magnificent……. More

The staff there very friendly and approachable.And the show room floor and other area of dealership very clean show room floor and other area of dealership very clean More