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Serramonte Ford
Colma, CA
306 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 306 reviews
December 12, 2021
Truly good customer service from the initial contact to the sale. Anthony Guerra is a professional and a very nice person. Would go back to him again. the sale. Anthony Guerra is a professional and a very nice person. Would go back to him again. More
by antonio.valla
Employees Worked With
November 30, 2021
We have a big problem. The black Ford F-150 (that you guys called "the fancy truck") has been returned to us in worse condition than when it was delivered. The mileage in/out, is incorrect; 25 miles wer guys called "the fancy truck") has been returned to us in worse condition than when it was delivered. The mileage in/out, is incorrect; 25 miles were put on the truck. The passengers seat has been rearranged, the glove boxes are all scratched up (photos attached), and the seats were laid back. Being that the keys were missing for 2 days and found at someone's computer station, one can only surmise the vehicle was used as a personal vehicle to go take lunch breaks, joyride, etc. It is INCREDIBLY concerning that the keys were not properly tracked and returned. This is a huge liability as the vehicle is a work vehicle, full of tools and no one in the service dept. could account for the keys whereabouts and when the vehicle was used and by whom. Service workers had to be called at home to assist in the location of our keys upon pickup. - The touch screen on the dash no longer works - The climate controls are broken - The rattling in the engine is still there - The back up camera stays on when the vehicle is in park. Additionally, there is now trouble with the transmission and the vehicle jerks as though it is pulling a trailer when it reaches a complete stop. Further, you did not have the break pads for this vehicle, so it needs to go back into some shop for those. The sunroof was opened (after being told NOT to open as it does not close), and obviously the sunroof is still open today and will cost a couple thousand dollars to repair back to operating condition. All of the above items are repairs/damage created by the service department and need to be fix by Ford at their expense. We were also told that some of the items Ford broke were items that your service department could not fix anyway, so why not send the truck to someone with the skill and knowhow instead of further breaking the vehicle. We have lost time and money and are left worse off than when we began. More
by beansuckss
Employees Worked With
Juan Martin, Aaron (service manager)
November 06, 2021
GREAT EXPERIENCE MICHAEL PAGADUAN WAS OUTSTANDING & VERY HELPFUL. HE CONTACTED US IMMEDIATELY UPON INTERNET INQUIRY....EXTREMELY HONEST AND KNOWLEDGEABLE ABOUT THE NEW MACH-E ALL ELECTRIC CAR THAT WE PURCH HELPFUL. HE CONTACTED US IMMEDIATELY UPON INTERNET INQUIRY....EXTREMELY HONEST AND KNOWLEDGEABLE ABOUT THE NEW MACH-E ALL ELECTRIC CAR THAT WE PURCHASED... More
by Carnut stockton
November 06, 2021
How many service coordinators does it take to order a wheel bearing. It certainly doesn’t take more than 1 day for delivery. My truck has now waited 5 days after diagnoses. Ford truly sucks! It’s n wheel bearing. It certainly doesn’t take more than 1 day for delivery. My truck has now waited 5 days after diagnoses. Ford truly sucks! It’s not just certain dealerships. More
by Don
Employees Worked With
Jesus
October 30, 2021
Everyone had been very helpful and courteous. As soon as you step in Ford’s premises there’s a smiling face ready to welcome and assist you. They respect every customer and they respect each other you step in Ford’s premises there’s a smiling face ready to welcome and assist you. They respect every customer and they respect each other More
by Gloriacabuyadao
October 18, 2021
Made appt to see new car, dealer sent confirmation, when I arrived the salesman who offered to show me the car was unavailable and the car was sold. I live out of the area so this was a real effort. Suggest I arrived the salesman who offered to show me the car was unavailable and the car was sold. I live out of the area so this was a real effort. Suggest working with a different sales person from Seth Banko because his demonstrated concerns do not include the buyer. More
by Stephenhkane
Employees Worked With
September 18, 2021
Late May I bought a new car from Serremonte Ford.The Late May I bought a new car from Serremonte Ford. The sales person was Jahy Isip. I bought the car at 15K mark up. The next day I call parts to ask Late May I bought a new car from Serremonte Ford. The sales person was Jahy Isip. I bought the car at 15K mark up. The next day I call parts to ask about how much it would cost to buy the Handling Package parts for my new car. Parts informs me as an aside, that my car arrived missing its front splitter from the factory. This was not brought to my attention when I bought it and was not on my Due Slip. That was bad. I contacted Jahy Isip who said he would send me a new Due Bill which he did the next day. So now I have a car missing parts and dealer a few hundred miles away… The splitter arrived 8 weeks later and Serremonte Ford gave me the option to come into their dealership and install it (600 miles round trip) or send it to me. I chose to have them send it to me. I contacted a local Ford dealership about installing the splitter for me. The local dealership said they’d need Serremonte Ford to pay for it (2 hours labor). I contacted Serremonte Ford and spoke to Ching Chou who said he would not pay for the install and that the “only way this was going to get installed is if [you] bring the car and part to Serremonte Ford… Ford only paid us $40 to install that part and we aren’t going to pay for anyone else to do it for you”. I told Mr. Chou that their dealership: 1. Sold me a car missing parts without informing me. 2. Taken the money from Ford to do the install and did not do it. 3. Likely violated Lemon Law. 4. Was forcing me to make a great inconvenience to only be able to do the work with them or bear the expense. 5. Had charged me a 15k markup and now was nickel and dining me about something they never disclosed till after I purchased the car. The conversation then evolved into Mr Chou saying he was the final word when I asked to speak to his manager, Matt Shone. Finally after some unprofessional exchanges from Mr. Chou he said he would escalate to Mr. Shone. I now await for Mr. Shone to do the right thing and pay my local dealership to install the splitter. Thanks In advance Mr. Shone. More
by mmkhabbaz
August 30, 2021
just nowNEWWorst service ever, don't attempt to take just nowNEW Worst service ever, don't attempt to take your vehicle there are other ford dealerships that deserve your business. We paid over 3000 in just nowNEW Worst service ever, don't attempt to take your vehicle there are other ford dealerships that deserve your business. We paid over 3000 in repairs the car still was on warranty and they were trying to avoid to provide me a loaner. They make me call ford motor company to request a loaner. I end up having to pay for rental car up front they promess me a refund after 4 months I'm still waiting, we have called Henry and Jesus at service department and no vary will take the time to refund our money. People STAY AWAY FROM THIS BUSINESS. More
by rherrera176
Employees Worked With
July 28, 2021
Awesome experience! Terrell was extremely friendly and courteous. He made our experience pain free and what a truly genuine person. I would most definitely purchase another vehicle with him as our salespe courteous. He made our experience pain free and what a truly genuine person. I would most definitely purchase another vehicle with him as our salesperson. Thanks again! More
by Mastoltz63
Employees Worked With
Terrell
July 26, 2021
It was a smooth experience to test drive and purchase It was a smooth experience to test drive and purchase the used vehicle I was interested in. Staff were helpful, and knowledgeable, and the deliver It was a smooth experience to test drive and purchase the used vehicle I was interested in. Staff were helpful, and knowledgeable, and the delivery service was awesome. More
by Sylvie
Employees Worked With
Haily
