Serramonte Ford

Anthony’s service is 11/10. What I love the most is his honest, transparent, and timeliness with all communication. There was not a moment where I felt alienated as a first time What I love the most is his honest, transparent, and timeliness with all communication. There was not a moment where I felt alienated as a first time dealership buyer. At times, being an early Bronco reservation holder felt like an emotional rollercoaster because of production delays but through it all, Anthony and Sean kept me at ease. They were involved in the forums and feeding my anxiety with any news that they discovered. There was no need for them to be so involved with the Bronco community, because of that, they have my complete trust and respect. No funny business with these guys and they’re straight up. Pleasure working with y’all More

Good service. Car came w a scratch that wasn’t there before and the parking break isn’t working Car came w a scratch that wasn’t there before and the parking break isn’t working More

Everyone was super friendly and helpful. It was a pleasure doing business with Anthony and the whole team. Thank you very much. It was a pleasure doing business with Anthony and the whole team. Thank you very much. More

Jay can not be beat this salesman has a place in my heart because from day 1 he has treated me with the utmost of respect as I treat him the same way. I can see Jay moving up the ladder at Colma ford,.Jay is because from day 1 he has treated me with the utmost of respect as I treat him the same way. I can see Jay moving up the ladder at Colma ford,.Jay is also a team player at Colma Ford, Jay has shown me as a customer he is ready to move up the ladder at Colma ford. I think Jay is one of the best salesman on the floor keep hiring jays & the rest is history Ron 408 512-6220 Thank you Colma for for all you do More

Thank you Jason for all your help. Had an enjoyable experience at Serramonte Ford dealership. Had an enjoyable experience at Serramonte Ford dealership. More

Serramonte Ford was an excellent dealership to work with in purchasing a vehicle. From the first text regarding a car in their inventory to signing the paperwork I was treated with respect and professional in purchasing a vehicle. From the first text regarding a car in their inventory to signing the paperwork I was treated with respect and professionalism. I recommend Serramonte Ford for anyone looking for a vehicle. More

Been going there for a few years , very happy with service till rich took over my vehicle. Try to contact store no one calls back . Contacted a service person he says he put a note to have rich call b service till rich took over my vehicle. Try to contact store no one calls back . Contacted a service person he says he put a note to have rich call back never got call and when a nice sale person answered he walked over and got rich and I was very unhappy with his excuse of why he never called me and hung up on him and decided to just never go back there again it’s not worth the frustration More

My car has been in their service for well over a 2. 5 month cumulatively over 3 service drop offs. It’s impossible to get any update over telephone or email. Their service advisors, manager, and directo 5 month cumulatively over 3 service drop offs. It’s impossible to get any update over telephone or email. Their service advisors, manager, and director don’t care at all about you. I’ve been told I’ll hear back, but days go by and there’s never any calls. Their phone line has left me on hold for over an hour only to be hung up on. I still don’t have the car back in my possession and still have no idea where my car is. I feel like I’ve been rob. They don’t offer rentals. They have been a major inconvenience. DON’T EVER CONSIDER GOING TO THIS SERVICE DEPARTMENT! They cause undue stress and you’ll never get your car back. More

Horrible experience with Serramonte Ford. I have 2020 Mustang and had zero issues, just dropped off for regular 30k miles service and after got my vehicle back, I started hearing a humming no I have 2020 Mustang and had zero issues, just dropped off for regular 30k miles service and after got my vehicle back, I started hearing a humming noise while driving and also vibration on the steering wheel! Discussion after discussion, and after spending several days they claimed the issue comes from the tires! The same tires which were perfectly fine, according to Serramonte Service Manager - all in sudden start making noise(!) The service manager didn't believe me that before the service, there was no noise. I asked to prove if the noise is coming from the tires, but he asked me additional charge to change the tires... I am planning escalating this issue to Ford Service management as much as I can, and also sharing my horrible experience on social media on different platforms. In the meantime I am going to seek my legal rights as well. Just a friendly reminder; If you love your car, stay away from Serramonte Ford guys...It was my first visit but it is gonna be the last one! More