Serramonte Ford

Been going there for a few years , very happy with service till rich took over my vehicle. Try to contact store no one calls back . Contacted a service person he says he put a note to have rich call b service till rich took over my vehicle. Try to contact store no one calls back . Contacted a service person he says he put a note to have rich call back never got call and when a nice sale person answered he walked over and got rich and I was very unhappy with his excuse of why he never called me and hung up on him and decided to just never go back there again it’s not worth the frustration More

My car has been in their service for well over a 2. 5 month cumulatively over 3 service drop offs. It’s impossible to get any update over telephone or email. Their service advisors, manager, and directo 5 month cumulatively over 3 service drop offs. It’s impossible to get any update over telephone or email. Their service advisors, manager, and director don’t care at all about you. I’ve been told I’ll hear back, but days go by and there’s never any calls. Their phone line has left me on hold for over an hour only to be hung up on. I still don’t have the car back in my possession and still have no idea where my car is. I feel like I’ve been rob. They don’t offer rentals. They have been a major inconvenience. DON’T EVER CONSIDER GOING TO THIS SERVICE DEPARTMENT! They cause undue stress and you’ll never get your car back. More

Horrible experience with Serramonte Ford. I have 2020 Mustang and had zero issues, just dropped off for regular 30k miles service and after got my vehicle back, I started hearing a humming no I have 2020 Mustang and had zero issues, just dropped off for regular 30k miles service and after got my vehicle back, I started hearing a humming noise while driving and also vibration on the steering wheel! Discussion after discussion, and after spending several days they claimed the issue comes from the tires! The same tires which were perfectly fine, according to Serramonte Service Manager - all in sudden start making noise(!) The service manager didn't believe me that before the service, there was no noise. I asked to prove if the noise is coming from the tires, but he asked me additional charge to change the tires... I am planning escalating this issue to Ford Service management as much as I can, and also sharing my horrible experience on social media on different platforms. In the meantime I am going to seek my legal rights as well. Just a friendly reminder; If you love your car, stay away from Serramonte Ford guys...It was my first visit but it is gonna be the last one! More

I never heard back from them regarding a vehicle I was interested in. They also are still charging 20+% MSRP on vehicles. interested in. They also are still charging 20+% MSRP on vehicles. More

From the day I purchased my very first brand new truck from Serramonte Ford I have been living in a nightmare and regretting the purchase. On the first complimentary oil change and 3 other occasions since from Serramonte Ford I have been living in a nightmare and regretting the purchase. On the first complimentary oil change and 3 other occasions since they have damaged my truck when I have brought it in for service to make up for prior damage they did! They take absolutely ZERO responsibility, have blamed me or been annoyed and treated me poorly because of their own mistakes. One time they even left me stranded at a Shopping center because the workers were too afraid to they’ll their manager that they damaged my truck. I’ve been waiting for months for a replacement part now that they broke on my last visit. Absolutely do not buy a truck here, you will regret it! I’m thinking about selling my truck just so I don’t have to take it there anymore for warranty service. They also dodge calls and do not respond, it’s a very dishonest dealership. Beware! More

I went to Serramonte Ford because I was given a notice about a recall on my escape. If I’d known I was going to get “serviced” by this poor excuse of a man, I would have gone elsewhere. He is unprofession about a recall on my escape. If I’d known I was going to get “serviced” by this poor excuse of a man, I would have gone elsewhere. He is unprofessional, uncouth and to be quite honest should not be in customer service. Horrible. More

We took our ford ranger to this dealership for some manufacture problem, something that should had taken a week took over a month. They authorized me to rent a car because they made a mistake assemblin manufacture problem, something that should had taken a week took over a month. They authorized me to rent a car because they made a mistake assembling the original piece back. This happen in November 2021 and I am still waiting for reimbursement. Manager Henry Bueno and Mauricio. Won't answer my calls or emails. So unprofessional More

Great service! Alfredo and the crew took care of me even when I told them I’d been up all night at a fire! They sped up all the things they could. Alfredo and the crew took care of me even when I told them I’d been up all night at a fire! They sped up all the things they could. More

I was totally pleased with the customer service. Everything was explained. Would recommend to all Everything was explained. Would recommend to all More

Very efficient service from beginning to end of vehicle purchase. We ordered the car online, completed the application and signed and picked up our new car all on the same day. Excellent service received purchase. We ordered the car online, completed the application and signed and picked up our new car all on the same day. Excellent service received from Seth Banko and Eric. More