Serra Volkswagen - Service Center

Exceptionally Terrible I took my family vehicle here for a routine oil change and tire rotation. While my wife was driving our children to preschool the next day, she pulle I took my family vehicle here for a routine oil change and tire rotation. While my wife was driving our children to preschool the next day, she pulled over to check what she thought was a flat tire. She discovered two missing lug nuts and a third that was not even finger tight. The technician at Serra failed to tighten the lug nuts. When we took the vehicle back to Serra, they were argumentative and resistant to replacing the wheel studs likely damaged through their negligence. I will be spending the $9 to buy the wheel studs that Serra refused to replace, and I will have them put on by a competent service center. More

Greta service Great car lot ever one there is very nice and friendly go there to buy a great car and pricing good locate its always gushing there Great car lot ever one there is very nice and friendly go there to buy a great car and pricing good locate its always gushing there More

My dealing with Serra has always been positive. I purchased my auto from Serra VW and have always used there service dept. In fact, Serra is the only shop to have worked on the car. I purchased my auto from Serra VW and have always used there service dept. In fact, Serra is the only shop to have worked on the car. More

Quick and Friendly Service I came here for an oil change, they were great, they even fix a recall in my car (I din't know about it). The wait was short around 20 minutes, the pr I came here for an oil change, they were great, they even fix a recall in my car (I din't know about it). The wait was short around 20 minutes, the prices are good and didn't have any problem. I really like how friendly the personnel was with me. I really recommend this place. More

Very quick Super nice, friendly and in the top of customer service. I would highly recommend using and I will be back when time comes. Thanks for a great expe Super nice, friendly and in the top of customer service. I would highly recommend using and I will be back when time comes. Thanks for a great experience. More

Outstanding Place of Business I had a awesome experience. They work every promptly. The building was nice and comfortable. Everyone greeted me with a smile. Happy with the service I had a awesome experience. They work every promptly. The building was nice and comfortable. Everyone greeted me with a smile. Happy with the service More

Great experience My service experience went extremely well. The work that was diagnosed was performed within the time period that was described. I was able to wait o My service experience went extremely well. The work that was diagnosed was performed within the time period that was described. I was able to wait on my vehicle ina comfortable waiting area. More

Great, Everyone was extremely nice and helpful. Told me what was the problem with my Golf and fixed it in a timely manner. Will highly recommend to friends a Everyone was extremely nice and helpful. Told me what was the problem with my Golf and fixed it in a timely manner. Will highly recommend to friends and family. Thanks More

Great efficient service experience The staff was very helpful and the work was done efficiently and I was kept updated during the process. Highly recommended and I will continue to use The staff was very helpful and the work was done efficiently and I was kept updated during the process. Highly recommended and I will continue to use this service department for our Volkswagen. More

Very Satisfied We just had major repairs to our 2012 VW CC. The service center personnel were courteous, responsive, and very knowledgeable. They performed the repai We just had major repairs to our 2012 VW CC. The service center personnel were courteous, responsive, and very knowledgeable. They performed the repairs timely and at a fair price. More