Serra Volkswagen - Service Center

Extremely satisfied. The service is excellent every time I have been there. Very friendly, knowledgeable, and helpful. I feel secure with their work and pricing. Easy to w The service is excellent every time I have been there. Very friendly, knowledgeable, and helpful. I feel secure with their work and pricing. Easy to work with. More

Excellant service Very polite Very polite efficient and accommodating. The online scheduling mechanism is easy to use and easy to interpret. Estimates of cost and time requireme Very polite efficient and accommodating. The online scheduling mechanism is easy to use and easy to interpret. Estimates of cost and time requirements are accurate. More

Satisfied Everyone I came in contact with was very nice. They explained things clearly. I was told it would be about an hour and they were done in 30 minutes. V Everyone I came in contact with was very nice. They explained things clearly. I was told it would be about an hour and they were done in 30 minutes. Very fast service! More

10,000 mile service Happy with the quick turnaround. Especially being able to get the service performed on a Saturday. They took it right in, checked for any recalls and Happy with the quick turnaround. Especially being able to get the service performed on a Saturday. They took it right in, checked for any recalls and performed the necessary work I asked for. More

Replace heater core Service very good and all way very good. Work car always very good. Happy service and maintenance a Serra VW. Part department is very good. Service very good and all way very good. Work car always very good. Happy service and maintenance a Serra VW. Part department is very good. More

My overall customer service My husband work evening shift , I have to say with our time frame, we have make our time work.The customer service is excellent and the oil change & o My husband work evening shift , I have to say with our time frame, we have make our time work.The customer service is excellent and the oil change & other recommendations didn't take long. Thanks. More

Exceptionally Terrible I took my family vehicle here for a routine oil change and tire rotation. While my wife was driving our children to preschool the next day, she pulle I took my family vehicle here for a routine oil change and tire rotation. While my wife was driving our children to preschool the next day, she pulled over to check what she thought was a flat tire. She discovered two missing lug nuts and a third that was not even finger tight. The technician at Serra failed to tighten the lug nuts. When we took the vehicle back to Serra, they were argumentative and resistant to replacing the wheel studs likely damaged through their negligence. I will be spending the $9 to buy the wheel studs that Serra refused to replace, and I will have them put on by a competent service center. More

Greta service Great car lot ever one there is very nice and friendly go there to buy a great car and pricing good locate its always gushing there Great car lot ever one there is very nice and friendly go there to buy a great car and pricing good locate its always gushing there More

My dealing with Serra has always been positive. I purchased my auto from Serra VW and have always used there service dept. In fact, Serra is the only shop to have worked on the car. I purchased my auto from Serra VW and have always used there service dept. In fact, Serra is the only shop to have worked on the car. More

Quick and Friendly Service I came here for an oil change, they were great, they even fix a recall in my car (I din't know about it). The wait was short around 20 minutes, the pr I came here for an oil change, they were great, they even fix a recall in my car (I din't know about it). The wait was short around 20 minutes, the prices are good and didn't have any problem. I really like how friendly the personnel was with me. I really recommend this place. More