Serra Volkswagen - Service Center

helpful The young lady I dealt with was very helpful. She was very polite and gave excellent customer service. She looked up some info and found that I had a The young lady I dealt with was very helpful. She was very polite and gave excellent customer service. She looked up some info and found that I had a recall on the item I was there to have fixed. More

Service Excellent service!!! Waited on me immediately, called me as soon as my car was ready, service technician was very knowledgeable and was able to answer Excellent service!!! Waited on me immediately, called me as soon as my car was ready, service technician was very knowledgeable and was able to answer all questions professionally. More

Oil change and recall (key) Service department was very helpful the lady at the front desk was very helpful and courteous, they came and checked on me to make sure everything was Service department was very helpful the lady at the front desk was very helpful and courteous, they came and checked on me to make sure everything was okay they offered beverage while I wait, service was faster than I anticipated I thought I would be there for quite a while but actually. The service was very fast great job you guys keep up the good work. More

Exceptional customer service I was a little timid at scheduling an appointment online but I was pleasantly suprised. The customer service I received went above and beyond what I e I was a little timid at scheduling an appointment online but I was pleasantly suprised. The customer service I received went above and beyond what I expected. The only thing that I wish was different was the website showed that the oil change was $76, which is find but that is only the price for the supplies, it did not include labor. It makes me wonder if the other services shown also does not include labor in the cost. I would think something as simple as an oil change would show pricing including everything except tax. More

Serra Nissan Altima Alignment Took my Altima in for an alignment at Serra Nissan on 4/24/19. On the positive side...the service advisor was friendly, my car was taken back quickly Took my Altima in for an alignment at Serra Nissan on 4/24/19. On the positive side...the service advisor was friendly, my car was taken back quickly and the alignment was completed quickly...Now for the negatives....on the printout sheet for the alignment the rear was out of factory spec. The service advisor stated that the technician told her that they do not adjust the camber on alignments (which was the value out of factory spec) and only adjust the toe. I thought this was unacceptable for a Nissan dealership to not take the time to dial in all values of an alignment on a Nissan vehicle. There were also a couple of other values that were just barely within factory specs. This is the reason I came to the dealership and paid $100 for this to be performed. I could have had an alignment done at the tire dealer for $60 and had the same level of work performed or possibly more. To top it off, I was told the front brakes, rear brakes, front rotors and rear rotors need to be addressed immediately when I just left my mechanic 1 hour earlier from installing new tires and brakes were fine. More

Fast Friendly Service I was there less than 10 mins to get a tail light installed. Everyone was very friendly! Plus, I didn't even get charged for the service because the c I was there less than 10 mins to get a tail light installed. Everyone was very friendly! Plus, I didn't even get charged for the service because the clerk said it was really easy for them to do. This is the only place I will take my Jetta for service ever! More

Great service I brought my VW in for shifting problems and to have 2 different recalls dealt with. Service was fast, work was done on time and done the same day. Th I brought my VW in for shifting problems and to have 2 different recalls dealt with. Service was fast, work was done on time and done the same day. The other dealer in town does not pick up their phone, takes several days wait for just the diagnostic, and doesn’t stay on schedule. Serra was fantastic to deal with, professional, and moves all of their service at a great pace. A+! More

Wonderful staff Everyone is always so nice and helpful, it meant a lot to me they called me before doing expensive work to make sure I wanted to spend that much. I wi Everyone is always so nice and helpful, it meant a lot to me they called me before doing expensive work to make sure I wanted to spend that much. I will always be a return customer. More

Great service Excellent Customer service and I'd refer Serra to everyone I know . They treat you like family and the service is fast . Miss Bernice or Maxine was t Excellent Customer service and I'd refer Serra to everyone I know . They treat you like family and the service is fast . Miss Bernice or Maxine was truly concerned about visit and I will only go to Serra More

prompt professional on time with oil and filter changes, great staff, professional . Oil change is reasonable with discounts offered. Maxine is great, lady that calls to on time with oil and filter changes, great staff, professional . Oil change is reasonable with discounts offered. Maxine is great, lady that calls to offer discounts and updates by phone. Better keep her , More