Serra Volkswagen - Service Center

During the summer, I came in frequently for engine and oil issues (with an older car). Joe was very helpful and explained what was happening with my car, why it was happening and how the repairs would be oil issues (with an older car). Joe was very helpful and explained what was happening with my car, why it was happening and how the repairs would be completed. After a setback, he worked it out and helped me into a rental for a few days. Joe took the time to explain the answers to all my car questions plus to engage in friendly conversation. More

Never saw Amanda the service advisor whom I talked with over the phone. She called saying the car was ready. I requested and was expecting a new sealed battery. I looked at the new battery and it looke over the phone. She called saying the car was ready. I requested and was expecting a new sealed battery. I looked at the new battery and it looked like unsealed batteries. Amanda just went to lunch and Kyng Scott, another service advisor who checked me in that morning, showed me the original battery, a Nissan battery, which looked like the new one they had put in. He convinced me the Nissan battery was a sealed battery and expressed the warrant. I was pleased at his time to show me the original battery taken out. A good customer service person. Thanks! More

I was charged for a service that I did not agree to. Customer service stated that they did not have enough staff working. I think she should have came back and told us that they were gone complete the s Customer service stated that they did not have enough staff working. I think she should have came back and told us that they were gone complete the service and the price instead of taking it upon themselves to just look at the problem and charge $165 More

They’ve taken good care of me throughout the entire visit. Great customer service! Thank you! visit. Great customer service! Thank you! More

The staff was very polite and made sure that I was pleased, and my car service was acceptable. Thank you! pleased, and my car service was acceptable. Thank you! More

My vehicle was serviced for a recall, and everything went as planned. Overall, I am pleased with the results. as planned. Overall, I am pleased with the results. More

The service was excellent. I was a little late but they were able to work with me still. They were very professional and courtesy. I was a little late but they were able to work with me still. They were very professional and courtesy. More

The workers are always very nice. They get you in -out as quickly as possible. Thanks for all the good work your employees do. They get you in -out as quickly as possible. Thanks for all the good work your employees do. More

Great job on my oil change! Friendly, helpful and quick! Will return for my next oil change! Friendly, helpful and quick! Will return for my next oil change! More

I took my car in to have my key fob remote programmed and to have management look at my bumper pulling away from frame on the passenger side. to have management look at my bumper pulling away from frame on the passenger side. More