Serra Volkswagen - Service Center

"I CAME IN FOR SERVICE AND RECALL" I brought my 2018 Tiguan for it's first service appointment and to check for recall notice. Kori greeted me with a smile. When the work.was completed I brought my 2018 Tiguan for it's first service appointment and to check for recall notice. Kori greeted me with a smile. When the work.was completed on my car, Kori explained was done. More

Excellent service Dropped car off to get service,and it was ready in about 2 hrs. The drop off service was very convient,since I had other things I had to do. Dropped car off to get service,and it was ready in about 2 hrs. The drop off service was very convient,since I had other things I had to do. More

Great Customer Service I went there for the second time to get an oil change, they were super friendly, really like their staff. The service was done fast. I really like thi I went there for the second time to get an oil change, they were super friendly, really like their staff. The service was done fast. I really like this location. They owned my trust, they're great! More

Good inspection The inspection took under an hour. I was able to make an appointment online. The service staff was friendly. The only reason for 4 instead of 5 stars The inspection took under an hour. I was able to make an appointment online. The service staff was friendly. The only reason for 4 instead of 5 stars is that they did not adjust the inspection setting on the computer in my car, so it keeps popping up. More

Fast service Went in for my 10K mile service. I had an appointment and was in and out in about 35 min. No complaints at all. Staff very nice Went in for my 10K mile service. I had an appointment and was in and out in about 35 min. No complaints at all. Staff very nice More

STAFF IS FRIENDLY AND MAKE YOU FEEL WELCOME. ARRIVED BEFORE APPOINTMENT TIME. CAR WAS TAKEN RIGHT IN TO BE SERVICED. STAFF COMMUNICATES WELL WITH YOU ON WHAT IS GOING ON WITH YOUR VEHICLE. ARRIVED BEFORE APPOINTMENT TIME. CAR WAS TAKEN RIGHT IN TO BE SERVICED. STAFF COMMUNICATES WELL WITH YOU ON WHAT IS GOING ON WITH YOUR VEHICLE. More

Serviced quickly Had rear brakes and rotors replaced. Received quick efficient service. Not happy that the waiting room is uninviting. Television would not work and Had rear brakes and rotors replaced. Received quick efficient service. Not happy that the waiting room is uninviting. Television would not work and the chairs needs to be replaced. Needs to be updated. More

Fast and friendly Arrived at appointment time, took it right in and was serviced and returned in a timely manner. Very pleased. Will return when any service is needed Arrived at appointment time, took it right in and was serviced and returned in a timely manner. Very pleased. Will return when any service is needed. More

Excellent experience Excellent customer service and resolved my electrical problems by updating all codes to ensure my car was running smoothly with no issues. Great job e Excellent customer service and resolved my electrical problems by updating all codes to ensure my car was running smoothly with no issues. Great job everyone!!! More

Not customer friendly My recent visit was horrible, I brought my vehicle in at noon to have my headlight replaced and I had to call continuously for updates on my vehicle. My recent visit was horrible, I brought my vehicle in at noon to have my headlight replaced and I had to call continuously for updates on my vehicle. Finally I was called and told my vehicle was almost ready at 5pm and then shortly after I was told my vehicle wouldn’t be ready til Tuesday which would mean me being 4 days without my car. I requested a rental and was told they didn’t have any so at this point I was left without transportation and I had to go to work and school. They were not accommodating at all and the service manager tried to get smart by saying “ well what did you expect with a car this old” well I expected to be accommodated and have a vehicle. Terrible service won’t be going back. More