Serra Volkswagen - Service Center

Everything I experienced there was amazing. Everyone was friendly, courteous and professional people. The service to my car was shorter that I anticipated, which made the time to visit to Birmingham a pleas friendly, courteous and professional people. The service to my car was shorter that I anticipated, which made the time to visit to Birmingham a pleasant day. Thank You For Your Service!!! More

Reason for visit was poor new car prep by dealer. Tires had 48# and shock clips not removed! Thus problems and trip to dealer required had 48# and shock clips not removed! Thus problems and trip to dealer required More

I’m a new VW owner and took it to Serra VW for warrant work. They did an excellent job. Car smelled like antifreeze onlyissue work. They did an excellent job. Car smelled like antifreeze onlyissue More

As always, my car wasn't reset so now every time I get into my car I have warning signals binging at me. How do I know for sure that work was done ! My "oil change now" light still comes on. The sticker t into my car I have warning signals binging at me. How do I know for sure that work was done ! My "oil change now" light still comes on. The sticker to show when my next oil change wasn't removed. I'm going to have to find a different place to get the work done. More

I went in had one person ahead of me got my oil changed and a recall to the back camera fixed. It only took about an hour and a recall to the back camera fixed. It only took about an hour More

Fast service comprehensive diagnostics. Waiting area was not stocked and coffee machine was very dirty. I would love to be a part of the facility management team to help correct 😉 not stocked and coffee machine was very dirty. I would love to be a part of the facility management team to help correct 😉 More

I'm completely dissatisfied with the level of communication coming from this dealership. I've spoken to corporate and they've informed. me that your service manager was supposed to have called me communication coming from this dealership. I've spoken to corporate and they've informed. me that your service manager was supposed to have called me and made arrangements for me to bring the car in. I have not received that call. More

The service was wonderful! I was seen within 10 minutes of my appointment. I was settling in for ESPN when I was called. My car was done! The service staff was courteous and knowledgeable! Love this s of my appointment. I was settling in for ESPN when I was called. My car was done! The service staff was courteous and knowledgeable! Love this service! More

Great salesman and service center Had a positive experience when I leased a vehicle May 2019. Since then have had 2 pleasant interactions with service center staff and timely professio Had a positive experience when I leased a vehicle May 2019. Since then have had 2 pleasant interactions with service center staff and timely professional maintenance. More

oil change scott was very courteous made the visit pleaseant,he explained the details of my service,he also showed me the snack area and made me feel at home scott was very courteous made the visit pleaseant,he explained the details of my service,he also showed me the snack area and made me feel at home More