Serra Volkswagen - Service Center

Received great service from Amanda. I’ve had my truck serviced at Serra Nissan three times and it’s been a positive experience each time. serviced at Serra Nissan three times and it’s been a positive experience each time. More

The facility is in a sad state of disrepair. As I pulled up I questioned if they were still in business. They never called me to discuss the diagnosis as they said they would. I paid $125 for the diagnosi up I questioned if they were still in business. They never called me to discuss the diagnosis as they said they would. I paid $125 for the diagnosis (and that $125 doesn’t apply toward any repair) and they never called to say what it was or when I might expect the work to be completed. I called to get info and ended up being referred to the general manager. I left a detailed message for the GM with my number and he never bothered to call me back. Overall the work was completed but overpriced with no feedback (as they said there would be) and the facility is a dump. More

The service department does a great job at Serra. It was explained to me what was wrong with my vehicle and what it would take to repair it. I was kept informed of the process of the repairs. Only reason I explained to me what was wrong with my vehicle and what it would take to repair it. I was kept informed of the process of the repairs. Only reason I didn't give 5 stars is because I had to wait so long for a loaner vehicle. Overall great service! More

I had an EXCELLENT visit. Everyone was so nice and helpful. My service was quick and I ended up not even needing any work done on my car. helpful. My service was quick and I ended up not even needing any work done on my car. More

Reconizing the Customer The auto department has improve, yeah. I drove up for a oil change, it was a busy day, the Kori and Joshua came out to greet me, Joshua even remember The auto department has improve, yeah. I drove up for a oil change, it was a busy day, the Kori and Joshua came out to greet me, Joshua even remember me and my car Candi. He offer me the special of the day, explained I need brakes on my next visit, and told me my car was in good condition. :-) Thank you The last couple of visit I wasn't impressed, but I see the department has done a great customer turn around that is good for all customers. Thank you for the improvement, I will be back. Kim Gordon More

Good Service The service here is great. They get you in and out, so your not spending your whole day there. The staff is nice and friendly. The service here is great. They get you in and out, so your not spending your whole day there. The staff is nice and friendly. More

Work was completed on time and done under warranty with zero hassel. Kori was a big help and kept me up to date on what was happening with my jetta. zero hassel. Kori was a big help and kept me up to date on what was happening with my jetta. More

Serra VW have consistently given me good service on my car, time and time again. They are courteous and professional. I would recommend them highly car, time and time again. They are courteous and professional. I would recommend them highly More

I had a very good experience this time at Serra Nissan.. I will definantly recommend them to the next person. I really appreciate the customer service. I will definantly recommend them to the next person. I really appreciate the customer service. More