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Serra Volkswagen - Service Center

Birmingham, AL

4.5
993 Reviews

993 Reviews of Serra Volkswagen - Service Center

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April 24, 2020

Great service. I was greeted as I drove in and quickly assisted with my need for an oil change. I waited in the customer lounge where I enjoyed popcorn as usual. in More

by HOGANSh0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2020

Had a slight service issue with my oil light coming on. Service technician was able to resolve the problem and helped me to understand exactly what was going on. Great service and excellent communication. More

by jer1120
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2020

Very helpful on providing all the needs you have and very friendly respectful to their customers waiting times are ok but could be. Better but everything is wonderful More

by bensonkeunta81
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Ayala, Angie Hester
April 24, 2020

great I really dont want to wright anything and you should not make people wright in this section. If they want to they will don"t make it something that More

by turbo547
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Green
April 20, 2020

Great service! They provided a complimentary car ride to and from the dealership. Also they get the job done right without any hassle. Kori is always so helpful and answers all my questions More

by Amccurdy
Recommend Dealer
Yes
Employees Worked With
Kori Green
April 16, 2020

I was pleased with service because I was in and out.I I was pleased with service because I was in and out. I did notice a few days later that my windshield was cracked. I know it wasn't before I bought More

by mdillard1.md
Recommend Dealer
No
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2020

My sales agent Angel Borja was superb. The car I bought had a strong smoke smell and had some light stains on the seats. Angel told me to bring the car back and he would have it detailed, and I did and was More

by debbiejharris54
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2020

It was great . They went the extra mile to make sure my car was takened care of. The staff is very professional and friendly. I am very satisfied with their service. More

by Angellica_s
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green
April 07, 2020

Had great service. Had oil and filter changed. Also had oil changed. Was in and out in about 30 minutes. Lounge was clean and satisfactory More

by faithnbc41
Recommend Dealer
Yes
Employees Worked With
Maxine
April 06, 2020

I love the convenience of having my vehicle picked up for service and delivered back to me after completion. Quick and easy process. Thank you More

by stallworth1969
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green
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