Serra Volkswagen - Service Center

Great service. Could’ve used better communication. I scheduled an appointment and I asked if they would call me to let me know the results from the inspection they said they would. I also asked this whe scheduled an appointment and I asked if they would call me to let me know the results from the inspection they said they would. I also asked this when dropping it off because I was going to be at work and they confirmed again that they would. I only received an email that luckily I checked and then there was a time limit to approve the suggested fixes for the car. I had questions about the suggestion made from the inspection and it took a bit of time for me to get through to someone. ilI just get a little rushed and was expecting a call so my questions and concerns could be answered. Overall it was a good experience. More

Amanda and Matthew are always very helpful and attentive to my needs or concerns. I would not take my vehicle anywhere else but to them! to my needs or concerns. I would not take my vehicle anywhere else but to them! More

Fast and good service on oil change and tire rotation. Staff was friendly and very attentive to detail. Will be back soon for more service! Staff was friendly and very attentive to detail. Will be back soon for more service! More

Very customer friendly and also gives the customer satisfaction from te time you pull up until the time you leave. Their sales department also gives it aswell. satisfaction from te time you pull up until the time you leave. Their sales department also gives it aswell. More

Great service, sales and finance departments. Please consider accepting only one credit report at the time of purchase. Offer Mercedes Benz for sale upon request. consider accepting only one credit report at the time of purchase. Offer Mercedes Benz for sale upon request. More

Excellent Service done in a timely manor! Great Excellent Service done in a timely manor! Great customer service -- excited I was able to catch a deal. Never a bad a experience when working Excellent Service done in a timely manor! Great customer service -- excited I was able to catch a deal. Never a bad a experience when working with the staff. More

I enjoyed my visit at Serra Volkswagen.,,,, Amanda Harrison told me about other service (recalls).... Great all around experience with clean outlook..Thank You for everything. Harrison told me about other service (recalls).... Great all around experience with clean outlook..Thank You for everything. More

Very Friendly Staff. Was greeted as soon as I arrived. The waiting room was very clean. Everyone waiting practice social distancing. All wore a mask. The waiting room was very clean. Everyone waiting practice social distancing. All wore a mask. More

My tire was over inflated causing my indicator to go off and I was not provided a checklist for myself to view of the car checkup and tests that were ran for me to view if there may be something I could hav and I was not provided a checklist for myself to view of the car checkup and tests that were ran for me to view if there may be something I could have replaced and improved. More