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Serra Volkswagen - Service Center

Birmingham, AL

4.4
1,088 Reviews

1,088 Reviews of Serra Volkswagen - Service Center

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February 08, 2023

I was very pleased with the communication with the service team and how they explained the repairs on my car. More

by djones_dmcj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2023

Great service will return Will continue to do service with Serra Nissan thanks for the generous staff More

by elw505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2023

Great people and great service, nice people. Service Area people helpful. Need ce Area For waiting More

by dlraymond59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2023

Amanda and Matt helped me when i was there getting my truck serviced. They went above and beyond my expectations with helping and keeping me update about my vehicle. More

by drewdebter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Henry
February 02, 2023

Very courteous and helpful! Handled a warranty issue and solved my problem. Highly recommend the service department! More

by carolmcgee27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2023

I was displeased with the idea that I was told one thing about the payments that I made in 2022 an was told that I was leasing instead of buying. Made payments for 4 years. Now am starting More

by lindatate84@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Coleman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

lindatate84@gmail.com responded

Please give me explanation

Jan 31, 2023 -

lindatate84@gmail.com responded

Explain

January 31, 2023

Excellent service for my oil change. I was taken immediately to service. I was out in 45 minutes! I purchased my 2008 Nissan new and they have done all the service since. More

by jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Huiggins- 5 stars to him for prompt, efficiency professional service
January 29, 2023

This place is anyways great would recommend there services anytime.. everyone is always so nice And respectable More

by doriturner44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2023

Service manager has a chip on his shoulder. Poor Customer Service. Will not be going back. More

by jcornetto1959
Recommend Dealer
No
Employees Worked With
Mat
January 28, 2023

They were great, didn’t wait long. Told me about 45 minutes. That was it. More

by starling.gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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