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Serra Volkswagen - Service Center

Birmingham, AL

4.4
1,091 Reviews

1,091 Reviews of Serra Volkswagen - Service Center

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June 22, 2023

I was helped timely and efficiently. Great service was provided. I did not have to wait long. More

by LADYCBMUSTANG
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2023

Friendly service. They were a little slow on updating me on the status and letting me know when the car was ready to pick up. More

by livprin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2023

Very nice people and short wait times Was seen around the appointment time. Kept me informed of what they were doing at all time. More

by phildeanpope
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2023

Always give me updates on my cars. Keeps me informed and answers all my questions that I have. More

by ALISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

ALISHA responded

Great service department!!!

June 13, 2023

Serra VW’s service technicians and front desk staff are friendly and make car maintenance a less dreaded experience. I took time to browse the new VW Id.4 brochures while I waited in their clean, renovated More

by cej95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2023

Great terrific passionate informative caring dotting concern understanding appreciative considered outgoing kind thoughtful professional communicative More

by phkimber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2023

Short wait times and great customer service. Definitely going next time for a car service. More

by rashana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023

My car had 1300 more miles on it when I got it back five days later. No one would return my calls for an update. More

by chadolmstead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

It was fast and friendly service. Everyone was nice and answered all of my questions. More

by hmkoch19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023

The people I dealt with were profesional and polite. Would recommend to friends and family. More

by ANTHONY.NICHOLS
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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