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1,083 Reviews of Serra Volkswagen - Service Center
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Verified Customer
February 25, 2025
Very disappointed that I made an appointment for regular maintenance and that my coolant was leaking. Service said they saw no leaks in my coolant. But wanted me to pay for another service that was over $20 maintenance and that my coolant was leaking. Service said they saw no leaks in my coolant. But wanted me to pay for another service that was over $200.00 to flush My coolant so "they could see a leak". My coolant is clearly still leaking. I shouldn't have to pay when it is evident! Very poor service! On this visit they also left mechanical tools in my car. They also pulled out my auto book, which I think was in my glove box and then just left it out in my car. This was sloppy. More
by HADAIR914
Employees Worked With
I don't see any employees that I dealt with
February 23, 2025
This dealership and staff were friendly and fast you will enjoy your experience with them. enjoy your experience with them. More
by prestonrayjr
Employees Worked With
February 22, 2025
Joe Nance with the Serra Volkswagen Birmingham Service Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new v Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new vehicle, as well. We are looking forward to continuing our relationship with Serra Volkswagen. More
by bprice
February 22, 2025
Joe Nance is an incredible asset to the Service Department. He was knowledgeable and could explain what was going on clearly to someone with zero automotive experience. I always felt respected, lis Department. He was knowledgeable and could explain what was going on clearly to someone with zero automotive experience. I always felt respected, listened to and there were never any surprises. 10/10! More
by MP
Employees Worked With
Joe Nance
February 22, 2025
VERY POOR CUSTOMER SERVICE SOMEWHAT DISRESPECTFUL TOWARD CUSTOMER. WAITING ROOM WAS ICE COLD. WILL NOT BRING MY CAR BACK TO YOUR COMPANY FOR ANY SERVICES. CUSTOMER. WAITING ROOM WAS ICE COLD. WILL NOT BRING MY CAR BACK TO YOUR COMPANY FOR ANY SERVICES. More
by GEORGE.P.GREEN
Employees Worked With
February 19, 2025
This dealership was very nice. One I came I was greeted and assisted. Any questions I had was answered. One I came I was greeted and assisted. Any questions I had was answered. More
by Jailyn Hale
Employees Worked With
February 12, 2025
Great customer service and listen to your questions u ask them. Knowledgeable about the service it self them. Knowledgeable about the service it self More
by aishaknox1978
Employees Worked With
February 08, 2025
Horrible communication on the status of the vehicle. I dropped my car off at 10am for an oil change and recall. When they had t called by 5pm I went to pick it up as I live an hour away. They said then I dropped my car off at 10am for an oil change and recall. When they had t called by 5pm I went to pick it up as I live an hour away. They said then that the technician had a family emergency. More
by melissam_buckalew
Employees Worked With
I don’t know who I worked with
