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Serra Volkswagen - Service Center

Birmingham, AL

4.5
994 Reviews

994 Reviews of Serra Volkswagen - Service Center

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February 02, 2023

Very courteous and helpful! Handled a warranty issue and solved my problem. Highly recommend the service department! More

by carolmcgee27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2023

Excellent service for my oil change. I was taken immediately to service. I was out in 45 minutes! I purchased my 2008 Nissan new and they have done all the service since. More

by jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Huiggins- 5 stars to him for prompt, efficiency professional service
January 31, 2023

I was displeased with the idea that I was told one thing about the payments that I made in 2022 an was told that I was leasing instead of buying. Made payments for 4 years. Now am starting More

by lindatate84@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Coleman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

lindatate84@gmail.com responded

Please give me explanation

Jan 31, 2023 -

lindatate84@gmail.com responded

Explain

January 29, 2023

This place is anyways great would recommend there services anytime.. everyone is always so nice And respectable More

by doriturner44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2023

Service manager has a chip on his shoulder. Poor Customer Service. Will not be going back. More

by jcornetto1959
Recommend Dealer
No
Employees Worked With
Mat
January 28, 2023

They were great, didn’t wait long. Told me about 45 minutes. That was it. More

by starling.gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2023

Ricardo was absolutely fantastic. They made it really easy to get in and out. Love my new atlas! Recommended for sure! More

by LUNKYLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2023

Excellent Service Department! Friendly, great staff! Amanda Badgewell is the best! I will be happy to recommend friends and family here. More

by LIZACTON86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2023

Always fast and friendly service, I love the staff and the quality of service. The staff is always so respectful. More

by 3kaplan16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2023

The work wa done and completed in a timely manner. They were friendly and got me out in a couple of hours More

by JIMUNDERSCORETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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