Serra Volkswagen - Service Center

The receptionist was very personable and approachable and helpful. The technician completed the repairs faster than expected. Overall, it was a great experience. helpful. The technician completed the repairs faster than expected. Overall, it was a great experience. More

Wonderful staff very courteous and nice. From check in to checking out. Explain everything in detail. No waiting From check in to checking out. Explain everything in detail. No waiting More

Was very pleased with the ability to get same day service for a dead battery! for a dead battery! More

This is a wonderful dealership with great customer service and great service with service techs and other representatives. service and great service with service techs and other representatives. More

The Manager was very professional, knowledgeable, communicated findings, and concerns about my vehicle, the best options to help the performance as well as payment options. communicated findings, and concerns about my vehicle, the best options to help the performance as well as payment options. More

Serra Volkswagon did excellent with service with me vehicle. It didnt take them long to figure out what was wrong with it . It was done in a timely fashion. I went two months of my truck being at Roya vehicle. It didnt take them long to figure out what was wrong with it . It was done in a timely fashion. I went two months of my truck being at Royal volkswagon and when i got it towed to serra they got the job done . More

Courteous,friendly,call-back,greet you at the front entrance On-timeReady Not too long if a wait. entrance On-timeReady Not too long if a wait. More

Thank You for always doing a great job. Come see Serra Nissan VW for all your sales and service needs. Come see Serra Nissan VW for all your sales and service needs. More

Very courteous and accommodating staff. I’m always confident that they’ll fix whatever issues my vehicle may have. I’m always confident that they’ll fix whatever issues my vehicle may have. More

**I am leaving this review after trying to call the dealership multiple times on Tuesday 4/11 without ever being able to reach anyone because no one answered the phones. I sent an email as well on Tues dealership multiple times on Tuesday 4/11 without ever being able to reach anyone because no one answered the phones. I sent an email as well on Tuesday morning with no response. Then on Friday, 4/14 someone called from the dealership to ask me about the experience and after I told them all of the following I was told I'd receive a call from a manager and again I heard nothing! Honestly I'd like a refund on any "work" done because it was a complete waste of time to even come to this dealership and we will not be returning. To start with, we didn't even leave my car at the dealership but the day after the "service" I was getting multiple emails requesting an update on if we wanted services performed so we could get the vehicle back by 4pm. When in fact you guys did not even have the car. On the inspection report sent to me on Tuesday it says that the horn operation was checked and ok at that time. Which is incorrect and one of the reasons we brought the car to the dealership. And the paperwork that was given to us at the time of the "Service" stated that the horn is not operational. I also asked specifically about the clock spring but never received an answer on that. One of the other concerns is that the ABS light was on. Tuesdays email states that no problems were found. Yet the day that the car was at the dealership we were quoted $1560 to replace the "passenger seat pad" and was told that was why the ABS light was on. On the paperwork from Monday under multi point inspection there are no concerns listed. Tuesday's email says the air filter needs to be replaced immediately. Why wasn't that done or even mentioned at the time that the vehicle was at your dealership? We paid for the balance and rotation on the tires (which after driving it home the tire pressure light came on for the first time since we've owned the vehicle yet the inspection report stated that all tires arrived and left with 35 PSI) and the horn diagnosis for a total of $228. At this point I don't have any more answers than I did when the car arrived because I've received conflicting information regarding the inspection/concerns. After paying on Monday I'm still going to have to take the vehicle somewhere else to actually get answers on what needs fixed. More