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Serra Volkswagen - Service Center

Birmingham, AL

4.4
1,082 Reviews
Call Service Center (205) 856-6520

1,082 Reviews of Serra Volkswagen - Service Center

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March 13, 2025

My service was great! !! I would recommend Serra Nissan to anyone who needs to service More

by Quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 11, 2025

Good bad and the ugly. Shame on Serra Nissan for selling me a lemon in disguise More

by jfrazierwolf1058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Coleman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
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Mar 12, 2025 -

Serra Volkswagen responded

We do appreciate our customers and try to work with any issues that may arise from a service or purchase. I see that you purchased a 2012 Ford Escape in February. I was told by both our service and sales depts that there was an exhaust issue and that the exhaust was replaced at no cost to you. No one has heard of any further issues with the vehicle. However, you did receive an extended warranty with your vehicle purchase if anything in the future arises.

Mar 12, 2025 -

jfrazierwolf1058 responded

They didn’t fix it correctly because the oxygen sensor that goes to the exhaust is broken now it was working until they installed the exhaust system in which the oxygen sensor is part of it it hooks up to the exhaust

Mar 13, 2025 -

Serra Volkswagen responded

Please call our service manager, Dylan Taylor, at 205-856-2544 to speak with him about this issue. Thank you.

March 06, 2025

Very polite consistent got the job done didn't wait that long fixed the problem More

by valleryaustin123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 05, 2025

They are always friendly, accommodating, fast and efficient. I have not had one issue since purchasing my Jetta when needing it serviced. More

by afowler4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 04, 2025

They are very reliable car and reasonable prices and I like how they work on the car anytime you need them very good people More

by renivacurry403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremey Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 04, 2025

Very reliable they did it excellent and I didn't have to want to long More

by valleryaustin123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 04, 2025

Joe truly set me up for success. Although I had recall for my car, things didn’t go smoothly initially. However, Joe was persistent and didn’t tire until he got me back on the road a More

by shanew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
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February 28, 2025

Joe N was a fantastic asset. Frustrated with our issues but his clear communication is making us feel much better. That guy is a keeper. More

by bprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Nance
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February 27, 2025

I'm very satisfied with the customer service at Serra Volkswagen Service department. I haven't had any issues with the repair so far More

by kkfleming81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
February 25, 2025

Nice and professional staff. The wait time was to long to have an appointment. But other than that everything was good. More

by vanessia99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
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