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Serra Volkswagen - Service Center

Birmingham, AL

4.4
1,090 Reviews

1,090 Reviews of Serra Volkswagen - Service Center

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November 27, 2018

Uneventful and timely Excellent, very professional and understanding. The service understood my transportation needs and made sure I had a loaner that evening. Kori, always More

by bstringer0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Green
Nov 27, 2018 -

Serra Volkswagen responded

Hello, Thank you for the excellent review and rating. We are delighted to hear your visit with us was great!

November 22, 2018

Very good Good service It was my second time bring it in and they stayed with it till they got it right I will bring it back for all my service needs More

by Vicwilder62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green
Nov 27, 2018 -

Serra Volkswagen responded

Hi Vic, Thank you for the wonderful review! We are glad to hear your service visit was great. We look forward to seeing you next time.

November 19, 2018

Average Experience was not thorough. Car function not explain . No WOW service !!!! Left not feeling good about the sale .Customer service is not up to standa More

by GZIMMER556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Meadows, Rita Owens
Dec 07, 2018 -

Serra Volkswagen responded

Hello, we are disappointed to hear you felt your visit with us was not thorough and that the customer service you experienced did not meet your expectations. We feel all of our customers deserve a 5-star experience and would like to learn more about this instance. Please contact Umair Rehman, General Manager at Umair.rehman@serranissan.com to discuss further offline.

November 12, 2018

Parts order Had to order parts for a 2001 jetta couldnt find it anywhere. Daniel the Parts manager was able to find them and had them in stock he took military di More

by PARTSGUY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Burnett
Nov 20, 2018 -

Serra Volkswagen responded

Hello, thanks for sharing your experience with us. We are delighted to hear that Daniel was able to assist in finding the part you needed. Please let us know if we can help with anything in the future and thank you for your business.

November 12, 2018

Great customer service and the wait time was not too long. Great service and I will be back. The location is a little difficult to find but the GPS was helpful. This is my first Volkswagen and so far I’m pleas More

by PWILLIAM_3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Willis, Kori Green, Stephanie Ayala
Nov 20, 2018 -

Serra Volkswagen responded

Hi there, we are thrilled to hear this. Thank you for business and great review. We look forward to seeing you at your next visit.

November 09, 2018

Very friendly It is hard to find good people hard working people and caring and I appreciate the business and the friendship and is smiling faces and working with m More

by latanyachristian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Curlette, Lamont Jackson, Tim Meadows, Stephanie Ayala
Nov 09, 2018 -

Serra Volkswagen responded

Hi Latanya, thanks so much for the excellent review and rating. We are always happy to hear great things from our customers!

November 09, 2018

Transmission scheduled maintenance Made an appointment for transmission scheduled maintenance at the 100k mark, got there for my appointment, went right in and right out. Everyone is g More

by kloch57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Claire, Kori Green
Nov 09, 2018 -

Serra Volkswagen responded

Hi there, thanks for sharing your experience with us and for the excellent rating! We are thrilled to hear your visit with us was great and we look forward to seeing you at your next visit.

November 06, 2018

Amazing Service Department Dealt with Raylinn in Service. This was my first time ever doing business with Serra Nissan. Very friendly, kind, and on top of things! Went over ever More

by dakotaleslie44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raylinn Echols
Nov 06, 2018 -

Serra Volkswagen responded

Hi Dakota, Thanks for the great review of the service department. We are delighted to hear Raylinn was able to assist you and we look forward to seeing you at your next visit!

November 05, 2018

Very good Very friendly and give helpfully and letting you know what need service on our truck. Good service department . did not purchase a vehicle and service More

by marycooper44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Did not purchase a vehicle
Nov 06, 2018 -

Serra Volkswagen responded

Hi Mary, Thanks for the great review of our service department. We are glad to know everyone was friendly and helpful.

November 03, 2018

Serra Nissan Employees The employees at Nissan were nice and helpful I do not have anything else to say, just keep up the good work and please do not change. More

by betsey.demarcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa White
Nov 06, 2018 -

Serra Volkswagen responded

Hi Betsey, Thank you for the kind words. We are thrilled to hear your experience with us was a great one!