Serra Volkswagen - Service Center

Unfriendly and unprofessional They didn’t do a very good job I my opinion. Whole different crew from when I went a year ago. The girl at the desk was nice but the macanics wasn’t f They didn’t do a very good job I my opinion. Whole different crew from when I went a year ago. The girl at the desk was nice but the macanics wasn’t friendly or welcoming. I made my appointment online and put down what trouble my car was having. I told them that my windshield wipers wasn’t shooting out water and that I told the same thing last year when I came but all they did was put fluid in the dispenser they didn’t check for a problem. I was halfway down the road when I checked my windshield wiper dispenser and nothing came out. So I turned around and went back and told them that it wasn’t working. The guy I told was sarcastic and acted like he didn’t care one way or the other. I was there from 9:30 til 1:30 at least ...they fixed the problem and said it was the motor...I don’t think I Will ever go back More

Wonderful service team I always drive the extra distance to use Serra vw. They are always kind and do a great job. Only issue was they put dirty hands on the cloth ceiling i I always drive the extra distance to use Serra vw. They are always kind and do a great job. Only issue was they put dirty hands on the cloth ceiling in my car and I'm not sure how to get it clean. More

Great service and would recommend to anyone who is looking for a new car or looking to have their car service. Everyone always has a great attitude and would recommend to anyone who is looking for a new car or looking to have their car service. Everyone always has a great attitude More

Could have have had better service. I drop my car off at 8 Saturday morning. I didn’t get a call till 12 when my car was ready. My car has never been in the service department that long. I drop my car off at 8 Saturday morning. I didn’t get a call till 12 when my car was ready. My car has never been in the service department that long. Not to mention that my service light was still on when I got back..... More

Completed recall timely Our recall was completed timely. It was very easy to schedule an appointment through the app. The service staff was friendly. We will use them again. Our recall was completed timely. It was very easy to schedule an appointment through the app. The service staff was friendly. We will use them again. More

Service The service Department was great and easy to work with. The only complaint would be the availability of parts and that has nothing to do with the ser The service Department was great and easy to work with. The only complaint would be the availability of parts and that has nothing to do with the service you could not ask for a better group of people to work with, from Cory to Josh it was great. More

Excellent car service Scheduled services and car was completed in under an hour plus they fix something that wasnt on the work order. Great job. Excellent. Bravo. Rock. Scheduled services and car was completed in under an hour plus they fix something that wasnt on the work order. Great job. Excellent. Bravo. Rock. More