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Serra Volkswagen - Service Center

Birmingham, AL

4.5
1,018 Reviews

1,018 Reviews of Serra Volkswagen - Service Center

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October 31, 2018

Excellent We bought our daughter a passat last year and have been very happy with our purchase . We received this letter for a recall , called Serra Volkswagen More

by gcartee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of the names of the employees all were very kind
Nov 02, 2018 -

Serra Volkswagen responded

Hi! Thanks for sharing your experience with us. We are thrilled to hear it was a great one.

October 31, 2018

Oil change & recall fix I went in to get my oil changed, which was long overdue. I also went to get one of the recalls fixed. I loved the niceness of all the staff and the ov More

by kathrynbk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John from service???, Erika Curlette, Venson Lavender, Rita Owens, Stephanie Ayala
Nov 02, 2018 -

Serra Volkswagen responded

Hi Kathryn. thanks for the wonderful feedback. We are always thrilled to hear great things from our customers!

October 31, 2018

Comprehensive Great, honest work by the mechanic and very accomodating. They were able to facilitate detailing my car after service. The parts department (Daniel) w More

by jennifer.i.king007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The mechanic that serviced my VW., Kori Green
Nov 02, 2018 -

Serra Volkswagen responded

Hi Jennifer, Thank you for sharing your experience with us and for the excellent rating! We are delighted to hear your visit with us was a great one!

October 30, 2018

Great Service Quick and easy process. Any service my Bug needs will be taken care of by the Serra VW service department. Nice and respectful employees. Thanks! More

by SMILERAINMAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Green
Oct 30, 2018 -

Serra Volkswagen responded

Hello, thanks for the outstanding review! We love to hear great things from our customers and look forward to seeing you at your next service visit.

October 29, 2018

Summary of service department at Serra VW. I had a problem or two with the service department when I carried my Volkswagen Touareg in for service, but the people at Sara contacted me the next d More

by Michael0602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Green
Oct 30, 2018 -

Serra Volkswagen responded

Hi Michael, thank you for sharing your experience with us. We are delighted to hear that everything was taken care of and we appreciate the recommendation.

October 28, 2018

Oil Change The process took way too long. I was there two hours but the entire staff was welcoming and extremely pleasant. Maxine also touched basis with my to m More

by rodnicasilmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxine
Oct 30, 2018 -

Serra Volkswagen responded

Hello, Thank you for sharing your experience with us. We appreciate your feedback and will be sure to pass this info along as our customers are important to us and deserve a 5-star experience at every visit.

October 24, 2018

Routine Service I was met by service representative within minutes of driving into garage. Comfortable and pleasant waiting area while waiting for vehicle. Received More

by avmcelrath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
friendly staff, greeted with smiles and assistance with any needs while waiting
Oct 25, 2018 -

Serra Volkswagen responded

Hi there, this is great news! Thanks for sharing your experience with us and for the excellent rating.

October 23, 2018

Awesome Customer Service Josh, my technician was extremely professional. He goes above and beyond to work around your needs. The parts department also was incredible. It has More

by glpgs1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Willis, Joshua Lane, Kori Green
Oct 23, 2018 -

Serra Volkswagen responded

Hi there, this is wonderful news! Thank you for sharing your experience with us. We are always thrilled to hear great feedback from our customers.

October 22, 2018

Great work was done with the repairs I needed! Thanks for fixing my car... I’ll be back for service! Serviced my check engine light was fixed as well and properly documented by the service tech! More

by fortun8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 22, 2018 -

Serra Volkswagen responded

Hi there, this is great news! We are so glad your visit with us was a great one and look forward to assisting you in the future!

October 18, 2018

My wife’s is happy that convertible roof works again Josh & Kori provided excellent service during this visit. The previous visit did not resolve the two issues I was having, a convertible roof malfuncti More

by fcstephenson
Recommend Dealer
Yes
Employees Worked With
Joshua Lane, Kori Green
Oct 21, 2018 -

Serra Volkswagen responded

Hi there, we are thrilled to hear Josh and Kori were able to assist in resolving the issues with your wife's convertible roof. Thank you for sharing with us and for the excellent rating.

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