Serra Volkswagen - Service Center

Oil Change The process took way too long. I was there two hours but the entire staff was welcoming and extremely pleasant. Maxine also touched basis with my to m The process took way too long. I was there two hours but the entire staff was welcoming and extremely pleasant. Maxine also touched basis with my to make sure my visit went as it should’ve, she was wonderful. More

Routine Service I was met by service representative within minutes of driving into garage. Comfortable and pleasant waiting area while waiting for vehicle. Received I was met by service representative within minutes of driving into garage. Comfortable and pleasant waiting area while waiting for vehicle. Received prompt and courteous service, and received quick car wash. More

Awesome Customer Service Josh, my technician was extremely professional. He goes above and beyond to work around your needs. The parts department also was incredible. It has Josh, my technician was extremely professional. He goes above and beyond to work around your needs. The parts department also was incredible. It has being the fastest and more efficient dealership to service my car. Keep up the Awesome work you guys perform everyday. More

Great work was done with the repairs I needed! Thanks for fixing my car... I’ll be back for service! Serviced my check engine light was fixed as well and properly documented by the service tech! Thanks for fixing my car... I’ll be back for service! Serviced my check engine light was fixed as well and properly documented by the service tech! More

My wife’s is happy that convertible roof works again Josh & Kori provided excellent service during this visit. The previous visit did not resolve the two issues I was having, a convertible roof malfuncti Josh & Kori provided excellent service during this visit. The previous visit did not resolve the two issues I was having, a convertible roof malfunction and a noise when turning. More

Unfriendly and unprofessional They didn’t do a very good job I my opinion. Whole different crew from when I went a year ago. The girl at the desk was nice but the macanics wasn’t f They didn’t do a very good job I my opinion. Whole different crew from when I went a year ago. The girl at the desk was nice but the macanics wasn’t friendly or welcoming. I made my appointment online and put down what trouble my car was having. I told them that my windshield wipers wasn’t shooting out water and that I told the same thing last year when I came but all they did was put fluid in the dispenser they didn’t check for a problem. I was halfway down the road when I checked my windshield wiper dispenser and nothing came out. So I turned around and went back and told them that it wasn’t working. The guy I told was sarcastic and acted like he didn’t care one way or the other. I was there from 9:30 til 1:30 at least ...they fixed the problem and said it was the motor...I don’t think I Will ever go back More

Wonderful service team I always drive the extra distance to use Serra vw. They are always kind and do a great job. Only issue was they put dirty hands on the cloth ceiling i I always drive the extra distance to use Serra vw. They are always kind and do a great job. Only issue was they put dirty hands on the cloth ceiling in my car and I'm not sure how to get it clean. More

Great service and would recommend to anyone who is looking for a new car or looking to have their car service. Everyone always has a great attitude and would recommend to anyone who is looking for a new car or looking to have their car service. Everyone always has a great attitude More

Could have have had better service. I drop my car off at 8 Saturday morning. I didn’t get a call till 12 when my car was ready. My car has never been in the service department that long. I drop my car off at 8 Saturday morning. I didn’t get a call till 12 when my car was ready. My car has never been in the service department that long. Not to mention that my service light was still on when I got back..... More

Completed recall timely Our recall was completed timely. It was very easy to schedule an appointment through the app. The service staff was friendly. We will use them again. Our recall was completed timely. It was very easy to schedule an appointment through the app. The service staff was friendly. We will use them again. More