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Serra Volkswagen - Service Center

Birmingham, AL

4.5
1,005 Reviews

1,005 Reviews of Serra Volkswagen - Service Center

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June 12, 2024

The Team was nice and polite but, in the end, did not fix my issues. More

by ricky.walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Serra Volkswagen responded

It is difficult to know how to respond with such little information on the customer or vehicle, however we believe this is a gentleman with airbag sensor issues. If so, we completed his airbag recall and the airbag light went off. The technician drove the vehicle to ensure that the light didn't come back on. The customer brought the vehicle back again for the same issue, the airbag light. We again addressed the issue and cleared the codes. The technician test drove the vehicle a second time approx 12-15 miles and the airbag light did not come back on. We heard nothing further from the customer until they were called for a survey, in which the customer said that he was still having issues. We asked him to bring his vehicle back so that we could diagnose the vehicle. As of this writing, we have not seen the customer return. We would like the opportunity to assist the customer with this issue.

June 11, 2024

You guys have the best service people in the world and your technicians do such professional work More

by todd.webster12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2024

Great service, very nice people. Service was done in a timely manner. I would recommend them to everyone. More

by darrenhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

The services took 2 and a half hours to change a battery and do computer reset. More

by jasonfmorrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

The technician was very professional. He answered all of our questions and made us feel taken care of for our vehicle. More

by AOSTMARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Nance
June 06, 2024

Awesome service and they quickly diagnosed and fixed my car. I would feel comfortable bringing my car back for service and maintenance. More

by HANNAHPIRRELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

It was a good experience and it didn't take long. I was please with my visit for the first time. More

by DENISE30_7886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Awesome service advisor! He was informative and nice. Luckily figured out the issue for me. More

by HAYEMMAHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

Mr. Higgins the service manager goes above and beyond to help and has a great personality and sense of humor. He explains what needs to be done and doesn’t charge outrageous prices. All the people in this s More

by S3morin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

They did great on my car. I love it so much. I will take it back. More

by marajiwilkins28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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