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Serra Volkswagen - Service Center

Birmingham, AL

4.5
1,018 Reviews
Call Service Center (205) 856-6520

1,018 Reviews of Serra Volkswagen - Service Center

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December 12, 2024

It was easy to schedule an oil change appointment. Immediate availability. There is a waiting area with a tv to keep my child entertained while I am getting the car serviced. More

by megan.dfelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nance
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December 12, 2024

Had to return to service department after an oil change because oil was leaking. Contacted service manager and he had problem resolved (worn out plug). More

by ROSETTASPANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon, manager
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December 05, 2024

Service advisor Kyng was very helpful and friendly. Car was ready before the time quoted time. More

by tekisha.kennedy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kyng Scott Sr
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December 05, 2024

Joe in the Serra Volkswagen service center is a 10/10 employee. Our experience with Joe has made us Serra customers for life. More

by bprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe - Service Center
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December 04, 2024

Always interested in are you satisfied with the services that you are having done to your car. Is there anything that they can help you with. More

by EDRICDVS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 04, 2024

Very friendly and smart staff. They took me on time and finished early. Thank you! More

by steveashlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremey Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gingras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bethany Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 04, 2024

All personnel at Serra Volkswagen were caring, knowledgeable professionals. I would highly recommend Serra Volkswagen for car care and service. More

by ennis_t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 04, 2024

When I arrived the staff was confused and rude. The appointment scheduler put the wrong info in after speaking with me twice within 2 weeks prior to the appointment. Again, my appointment was sche More

by fowlercassondra
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Lane
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : If Amanda was the Caucasian girl then that’s her rating. I think the heavy set gentleman was Jo.
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Dec 04, 2024 -

Serra Volkswagen responded

We appreciate our customers and sincerely apologize for the confusion. The apointment in which Ms. Fowler had scheduled was for installing a remote start kit. We were unaware of the fog light issue until Ms. Fowler arrived. We are not sure where this information origianlly came from in regard to installing a remote start kit, as we are not sure if the appointment was made online or called in, however, we do state the reason for the appointment when we call to confirm with the customer. During the inspection of her fog lights, no one menat to imply in any way that Ms. Fowler could not tell if the light was working or not. Our technician did check both lights and they seemed to be working properly. However, Ms. Fowler insisted on changing the bulb, so we did. We also showed Ms. Fowler how to properly operate the fog lights as they are controlled by a different way than her previous vehicle. The service advisor does admit that the technicians music was a little loud that day and he sincerely apologies. He misread the situation and thought that Ms. Fowler was making a statement instead of a complaint. There should not be an issue with this in the future as, out of respect to our customers, the technicians have been told to keep their music at an acceptable level or face disciplinary action.

Dec 05, 2024 -

fowlercassondra responded

Thanks for your feedback. As for the remote start kit, I asked about the cost for installing one when I made the original appointment for the light. Told them we could discuss it more when I came in for the Saturday appointment. The week prior to the Sat. appt. I received a call from a female who informed me that kits cannot be installed on the weekend. I stated I understood and was just trying to get an estimate. She then asked me if I still wanted to keep the Sat appointment I told her yes, I need my light fixed. For some reason she felt the need to repeat herself. If the calls are recorded, go back and listen. This is why I was upset when after arriving for the appointment, I was told they didn’t have my parts in order to fix the lights, that they had me down for the remote start kit installation which they don’t even do on Sat! No one has gas, nor time to waste! The staff communication is poor. Yes Jo did show me how to operate the lights which I feel could have been done prior to replacing. I tested the lights when it got dark and had no idea that when the switch is pushed in and on auto, when you turn the turn signal on, one non blinking flood light comes on as well. Seeing this I guess is what made me think the other was out. But like I explained, I would be parked and my son would get out to check it and one would be out then as well. Definitely don’t just give money away.

December 01, 2024

Good service very friendly people I’m very happy to choose them as my service provider thank you for your patience More

by lady1160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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December 01, 2024

The staff is nice and attentive, and the services are always efficient. I also appreciate the courtesy calls to ensure my service was good. More

by VBANKS993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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