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Serra Volkswagen - Service Center

Birmingham, AL

4.5
1,077 Reviews
Call Service Center (205) 856-6520

1,077 Reviews of Serra Volkswagen - Service Center

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April 03, 2025

Excellent professional service and the staff was helpful and willing to work with me on my finances. More

by roderickblane1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 03, 2025

Provided service to my car that was required according to maintenance schedule. Manager on duty was courteous and accommodating. I will continue to get my car serviced at this location. Thank you! More

by lmrussell50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Nance
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April 02, 2025

Service was friendly and helpful. The gentleman at the front desk had me in and out within 10 minutes. More

by brandyharding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am Not sure of the guys name
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April 02, 2025

Courteous and exceptional service to my vehicle. Will continue to have my vehicle serviced here! More

by lmrussell50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 02, 2025

Very courteous and friendly service the technician was knowledgeable and on point with his job More

by teebone650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 01, 2025

Did not complete my service told me they couldn’t do my tire rotation because of lung nuts More

by ddf5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Lane
1.0
This rating includes all reviews, with more weight given to recent reviews.
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March 30, 2025

Was fast getting my car in for service and very clean hard to find my car after service More

by ceciliamccloud41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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March 29, 2025

The hours I waited for the car to be detailed off the lot only some spray was sprayed in there I wasted a lot of time sitting there thinking they were going to actually do detail shine up . They lied. More

by wendy4145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Roe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Coleman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Serra Volkswagen responded

We are unable to find any employees with the names that you provided (Payden Sewell and Jeff Coleman) except for Jeff Roe who is our IT Director and would have nothing to do with a vehicle detail. Please provide further information so that we may investigate this claim, as we strive for customer satisfaction and we would like to address this situation. Or you may call the manager, Dylan Taylor, at 205-856-2544. Thank you.

March 29, 2025

The service department was incredibly helpful and diligent in working with my car! The staff is friendly and I highly recommend. More

by djoyvee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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March 29, 2025

I had an issue with my breaker fluid and they fixed it without charging me More

by comradewing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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