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Serra Volkswagen
Birmingham, AL
1,330 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Top Reviewed Employees
Latest Reviews
April 23, 2025
Work was good but I had a 7am appointment and no body was
there until 7:20.
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by lifedancephotography
Verified Customer
Verified Customer
Employees Worked With
April 22, 2025
The dealership parts department is very reliable,
integrity, and honest. Make sure the customers are taken care of.
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by april.broaden
Verified Customer
Verified Customer
Employees Worked With
Joe Nance
April 20, 2025
I wish a wait time would have been mentioned to me upon
arrival. I was told the earlier I schedule for the quicker I’ll get out, but I have scheduled two services since then one being at 7am and the other
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by brandyrayann02
Verified Customer
Verified Customer
Employees Worked With
Lizbeth Gonzalez, Tristan, and Jay the Mechanic always show exceptional customer service. I believe Ashlee was my Service Dept advisor, I wish she would have expressed wait time upon arrival. Theo was lovely and helped answer all of my questions
Dealership Inventory (54 Vehicles)
Photos & Amenities
- Customer Lounge Area
- Cable TV
- Free WiFi
- Free Coffee
- Vending Machines
- Television
- Authorized Accessories Store
- Home Delivery
- Virtual Appointments
