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Serra Volkswagen

Birmingham, AL

4.5
1,293 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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1490 Center Point Pkwy

Birmingham, AL

35215

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Showing 1,293 reviews

February 05, 2020

Service was amazing thanks to Angel I’m loving the vehicle and I will refer as many to come to To angel to get a vehicle More

by mjbak3221
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2020

Reconizing the Customer The auto department has improve, yeah. I drove up for a oil change, it was a busy day, the Kori and Joshua came out to greet me, Joshua even remember More

by Candi the InFiniti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green
February 04, 2020

Good Service The service here is great. They get you in and out, so your not spending your whole day there. The staff is nice and friendly. More

by jfletcher_89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 03, 2020

Work was completed on time and done under warranty with zero hassel. Kori was a big help and kept me up to date on what was happening with my jetta. More

by Cwojdula89
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green
January 31, 2020

Serra VW have consistently given me good service on my car, time and time again. They are courteous and professional. I would recommend them highly More

by aaronhsullivan72
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2020

Didn’t even bother to fill the tank up, had the car half a week after I signed for it. Empty promises. Zero follow up. More

by mardymac4244
Recommend Dealer
No
Employees Worked With
Mike Harkins, Edwin Begovic, Timothy Bowman
January 29, 2020

I had a very good experience this time at Serra Nissan.. I will definantly recommend them to the next person. I really appreciate the customer service. More

by taneshalewis77
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green
January 28, 2020

Overall experience is above and beyond! Everyone was excellent and made you feel comfortable without as the pressure to purchase. They made sure your needs are met More

by Dennisking40
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Towner, Stephanie Ayala, Angie Hester
January 28, 2020

Everything I experienced there was amazing. Everyone was friendly, courteous and professional people. The service to my car was shorter that I anticipated, which made the time to visit to Birmingham a pleas More

by lmrl_04
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claire,Chris, Kori Green, Brian Thompson, Kyle Towner, Stephanie Ayala, Angie Hester
January 27, 2020

Outstanding Customer Service The sales person was very informative, and made sure we understood the entire process. He provided information and did not over sell the vehicle. We a More

by wnmoutry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Lloyd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremey Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Towner
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