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Serra Volkswagen
Birmingham, AL
1,293 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,293 reviews
March 28, 2020
Serra Volkswagen has always treated me right, meaning I can make a lady minute service appt and they will fit me in some kind of way! They are quick and easy and you don’t jace to sit there all day like I’ can make a lady minute service appt and they will fit me in some kind of way! They are quick and easy and you don’t jace to sit there all day like I’ve done at other dealerships in the past! Thank you Volkswagen for being there for me!! More
by bonitawallace33
Verified CustomerEmployees Worked With
Other Employees :
Maxine , Kori Green, Anthony Alston, Xavier Johnson, Jeremiah Perryman
March 27, 2020
Great staff and services The staff at Volkswagen Serra provided an excellent service and worked diligently to resolve the problems my 2019 Jetta presented at the time. I am ve The staff at Volkswagen Serra provided an excellent service and worked diligently to resolve the problems my 2019 Jetta presented at the time. I am very satisfied with the with the outcomes. More
by pfisica
Employees Worked With
There is another guys (he wear glasses and work with Kori) but I do not remember his name... but he provided excellent services as well (5 stars to him), Kori Green
March 23, 2020
The staff in the service dept is amazing. They are super nice and tend to all of your needs. I highly recommend Serra Nissan Service. nice and tend to all of your needs. I highly recommend Serra Nissan Service. More
by ayoung06487
March 20, 2020
The staff are very friendly and professional. An I just love the atmosphere there. I will definitely be back for my next service, and my next vehicle. love the atmosphere there. I will definitely be back for my next service, and my next vehicle. More
by lamosley79
March 19, 2020
These guys worked really hard to get us where we wanted to be on payments and were very receptive to our needs. This is my second new car purchased here and will probably buy another here. to be on payments and were very receptive to our needs. This is my second new car purchased here and will probably buy another here. More
by usmcvd
Employees Worked With
March 17, 2020
When I first got there I had a hard time figuring out what I wanted but Jeremy was a huge help. They are very nice and was patient. I was being picky and he wasn’t rushing me at all. He gave me all the i what I wanted but Jeremy was a huge help. They are very nice and was patient. I was being picky and he wasn’t rushing me at all. He gave me all the information I needed to know to help find the right car. I would definitely recommend this dealership to others ! More
by NikitaN
March 16, 2020
I have always been happy with yall work on my car.Yall have taken very good care of my car when i have brought it in for it to be serviced.Everyone here is very friendly and kind to me they make sure that have taken very good care of my car when i have brought it in for it to be serviced.Everyone here is very friendly and kind to me they make sure that im taken care of while im waiting.I love my car and wouldn't go anywhere else to buy another vechile.I would recommend Serra Volkswagen to all my friends and family members and tell them to only buy a vechile from them you can trust them totally. More
by conc2012
Employees Worked With
Other Employees :
Anthony Alston, Stephanie Ayala, Angie Hester
March 15, 2020
The young lady that has first contact with the customer is knowledgeable and informative, the technicians are very well prepared for the task they encounter , proud to be a VW driver,keep the level of prof is knowledgeable and informative, the technicians are very well prepared for the task they encounter , proud to be a VW driver,keep the level of professionalism in place, VW equals VERY WISE!!! More
by Hallrichard242
Employees Worked With
Other Employees :
Umair Rehman, Anthony Alston, Xavier Johnson, Jeremiah Perryman, Taylor Haggins, Timothy Bowman
March 11, 2020
The service was great! I worked with Tommie Gosha and he was professional and helped me every step of the way! The only thing was the wait! was professional and helped me every step of the way! The only thing was the wait! More
by boujeebrat84
March 10, 2020
Car broke down within the first week and had trouble getting in context with anyone about it. I never received a call back and had to wait 4 days til I heard anything from anyone. getting in context with anyone about it. I never received a call back and had to wait 4 days til I heard anything from anyone. More
by hiebert205
Employees Worked With
