Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Serra Volkswagen

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
1,229 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
Contact Dealership
View Awards

1490 Center Point Pkwy

Birmingham, AL

35215

Directions

By Type

Showing 1,229 reviews

June 19, 2024

Just terrible. Poor service, incompetent and rude staff. They improperly "diagnosed " my vehicle, sold me parts and services not needed. Sent me off in an unre More

by NeverSerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 18, 2024

This was an amazing experience and the staff here were very professional and kind. Thank you More

by jibreelmek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 16, 2024

We were traveling our car encountered a small problem the staff was very friendly and knowledgeable answered all of our questions took care of our problem.Great service really great service. More

by cc4magic4@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 16, 2024

The dealership is fine. It was the service for me. I was not pleased at all. More

by stevenson1231
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

Serra Volkswagen responded

Thank you for your input on DealerRater. I would like to look into the matter, but cannot find a Stevenson that has recently had a vehicle in our service dept. If you would send more details, either publicly or privately, I would be glad to look into the matter and see what I can do to make a better experience for yourself and our other customers.

June 15, 2024

Joe is the best on advising repairs. Candid hones knows his job well and is an ace More

by j.a.sodhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 15, 2024

They couldn't solve my problem, they want me to leave the car in the shop but they don't have any loaner to give me, I was not able to leave the car and still have the problem More

by daniel.centeno.1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Serra Volkswagen responded

Hi Daniel, We know that car diagnosis and repairs can be frustrating. However, not all repairs can be diagnosed and repaired in the same day. I am not sure if you purchased your vehicle here with us, but we do try to offer service loaners to customers who purchased with us when they are available. It would seem like a dealership would have an endless supply of service loaners, but that is not the case unfortunately. You may want to check with your warranty or insurance carrier, as some policies have rental car provisions. Also, if you have AAA, their services usually offer rental car discounts and may possibly provide one for repairs. You would just need to check out all of your options. When you are ready, give us a call for an appt and we will do all that we can to diagnose your issue and repair the vehicle.

June 15, 2024

They didn’t have any car that i found online and came for, but even when i finally caved and made a purchase they were “cleaning” the car for about an hour. Cleaning product was sprayed in multiple areas More

by maryjane.rowell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Johnson
Report | Print
June 13, 2024

The staff is very friendly. They always make sure I'm aware of the cost of services rendered. They also help me to make the best decisions for services needed. More

by kim_williams49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 12, 2024

I had an appointment for an oil change, the Service went great ! I was in and out in no time . More

by ronnequiab123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 12, 2024

The Team was nice and polite but, in the end, did not fix my issues. More

by ricky.walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Serra Volkswagen responded

It is difficult to know how to respond with such little information on the customer or vehicle, however we believe this is a gentleman with airbag sensor issues. If so, we completed his airbag recall and the airbag light went off. The technician drove the vehicle to ensure that the light didn't come back on. The customer brought the vehicle back again for the same issue, the airbag light. We again addressed the issue and cleared the codes. The technician test drove the vehicle a second time approx 12-15 miles and the airbag light did not come back on. We heard nothing further from the customer until they were called for a survey, in which the customer said that he was still having issues. We asked him to bring his vehicle back so that we could diagnose the vehicle. As of this writing, we have not seen the customer return. We would like the opportunity to assist the customer with this issue.

1
...
8
9
10
...
123