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Serra Volkswagen
Birmingham, AL
1,251 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,251 reviews
September 20, 2024
Serra is great. Thank you for great service. Would come back to this service center. Thank you for great service. Would come back to this service center. More
by lilyturnbull98
Verified CustomerEmployees Worked With
September 19, 2024
Terrible management, GM Curtis LLoyd and service dept, waited over 4 days for my new vehicle to find out it had been sent to Chevy GMC to be fixed for a transmission issue which was not disclosed at time waited over 4 days for my new vehicle to find out it had been sent to Chevy GMC to be fixed for a transmission issue which was not disclosed at time of purchase. Curtis Lloyd never returned my calls or requests to be called back. He sends Zac WIlis to answer all questions. Only good thing about them is they provided rental for the days I was without a vehicle. They also took pictures of my trade in vehicle with my deceased son's name on the back, and posted them online, and when I asked to take them down and take the decals off, it took over 1 business day for that to happen. Take your money elsewhere, I backed out of the deal and took my trade in vehicle back. I went to Courtesy GMC in Trussville and got my NEW acadia the same day. More
by hrbolton
Employees Worked With
Other Employees :
tim meadows, zac willis
September 18, 2024
I recently took my car to Serra Volkswagen for service and to address several recalls. From start to finish, the experience was fantastic! The staff was professional, courteous, and kept me updated throug and to address several recalls. From start to finish, the experience was fantastic! The staff was professional, courteous, and kept me updated throughout the process. They were efficient in fixing all the recalls, and my car now runs perfectly. I also appreciated their attention to detail and the extra care they took to ensure everything was done right. I highly recommend Serra Volkswagen for their excellent service and commitment to customer satisfaction! More
by paynemaya26
September 17, 2024
The staffing is very helpful and they give you the advice you’re looking for to get preventive maintenance on your car you’re looking for to get preventive maintenance on your car More
by diegoa5318
September 16, 2024
Didn't have any problems. Car was done in a day at a lower price than quoted (and when does that ever happen?!). Car was done in a day at a lower price than quoted (and when does that ever happen?!). More
by glotof
September 13, 2024
Everything was exceptional, every time I go the staff gives excellent service. They also give a warm welcome when you come in. gives excellent service. They also give a warm welcome when you come in. More
by mardrequesb
September 13, 2024
I scheduled my Nissan Leaf for a recall issue. I was taken in on time and was kept abreast of the progress. It only took a short time and everyone was extremely nice, courteous and professional. I was taken in on time and was kept abreast of the progress. It only took a short time and everyone was extremely nice, courteous and professional. More
by bsirmans
Employees Worked With
I don’t remember the specific names.
September 07, 2024
They have always been courteous and timely. Getting an appointment is usually very easy and I can get the times I want Getting an appointment is usually very easy and I can get the times I want More
by ritchiegrissett
Employees Worked With
September 06, 2024
The services was very fast and efficiently and very easy to made my appointment. The staff was friendly, for sure I will come back. to made my appointment. The staff was friendly, for sure I will come back. More
by Angelica Juarez
Employees Worked With
