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Serra Volkswagen
Birmingham, AL
1,302 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,302 reviews
March 31, 2022
What a service should be. . Customer are important as well a ther time Great experience . Customer are important as well a ther time Great experience More
by jrvett
Verified CustomerEmployees Worked With
March 30, 2022
Thought I was getting a nice vehicle, turns out haven't had the car two months yet and needs $2,000 dollars worth of repairs on muffler and exhaust system 🤦🏽♀️🤔 had the car two months yet and needs $2,000 dollars worth of repairs on muffler and exhaust system 🤦🏽♀️🤔 More
by evansronesha
Employees Worked With
March 28, 2022
Volkswagen's service has failed from prior years, and the staff isn't pleasant. They are missing customer service and empathy that reverts to just doing a job versus something you are passionate about doing staff isn't pleasant. They are missing customer service and empathy that reverts to just doing a job versus something you are passionate about doing every day. More
by jenevans0825
Employees Worked With
March 27, 2022
The workers are very nice and always helpful. I use this Serra Volkswagen on the Parkway in Center Point, Alabama for all of my car needs. But we need better coupons. I use this Serra Volkswagen on the Parkway in Center Point, Alabama for all of my car needs. But we need better coupons. More
by Delanya8
March 26, 2022
I was greeted by Amanda with a smile; that was the first thing that started the experience. She constantly came to check if I needed anything, updated me on the process of where the technicians were with thing that started the experience. She constantly came to check if I needed anything, updated me on the process of where the technicians were with the maintenance on my car. I was in and out in no time. That same day, my check engine light came on, I took it back to Amanda with the issue I was having. She got the supervisor of the service dept. , explained what was going on and he immediately done an inspection of the vehicle. Solved the issue and I was back on my way less than 30 minutes. I had a great experience; Thanks!!! More
by kenyonalj
March 21, 2022
Muy amables y siempre atentos en todo lo que ocupábamos y dudas al 100 aclaradas gracias Serra Nissan dudas al 100 aclaradas gracias Serra Nissan More
by mariarodriguez1104
March 20, 2022
Steven was great salesman and him dealership worked with me to make deal happen they did great job me to make deal happen they did great job More
by wesleysmitherman
March 18, 2022
The service is over all very good and the service writer was polite. I like them working with my schedule and working me in when i need it. was polite. I like them working with my schedule and working me in when i need it. More
by James Tidwell
Employees Worked With
March 16, 2022
Dealt with used sales department and purchased VW. Seems like a good deal so far. Seems like a good deal so far. More
by jpick888
March 12, 2022
Awesome customer service Very helpful Will not put you under pressure to buy anything Offer great deals you under pressure to buy anything Offer great deals More
by courtniivory760
