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Serra Volkswagen
Birmingham, AL
1,302 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,302 reviews
April 26, 2022
Always doing good work for my family I appreciate the location Amanda is the best customer service lady that I ever met. location Amanda is the best customer service lady that I ever met. More
by bethea.jb
Verified CustomerEmployees Worked With
April 26, 2022
Great experience. Very courteous staff and explained my service in detail. I will always have my car serviced at Serra Volkswagen! Very courteous staff and explained my service in detail. I will always have my car serviced at Serra Volkswagen! More
by rbraswell
April 21, 2022
I think the service is good being dealing with you guy’s a while now a while now More
by makeshafitts
Employees Worked With
April 13, 2022
I believe the car work that was done was done correct. The discussion of time it would take to complete the work should of been communicated better. I was left in the dark about the amount of time the mai The discussion of time it would take to complete the work should of been communicated better. I was left in the dark about the amount of time the maintenance would take. They didn’t not disclose the information, when I told them I was waiting in the waiting room. I had to ask for them to tell me it would take days. Also did not explain I would be days with out my car so I could not plan for transportation. More
by mcm_cole
April 12, 2022
It was a great experience, even tho it took for ever Mr Borja always had a smile and guided us to a brand new 2022 VW Tiguan ♡ Borja always had a smile and guided us to a brand new 2022 VW Tiguan ♡ More
by maria Gil
April 11, 2022
This dealership was amazing from helping you finding a car to helping you stay in. Your price range they do not force you on no other car they work with you until you be a able to drive off with an brand car to helping you stay in. Your price range they do not force you on no other car they work with you until you be a able to drive off with an brand new car More
by douglasketeria
April 08, 2022
EVERY BODY WAS VERY NICES AND EVERY THING WAS EXECELLET SERVICE AND I WAS VERY NICES SERVICE AND I WAS VERY NICES More
by theobnsn
April 04, 2022
All the employees at the dealership were super friendly and very knowledgeable about the work I was needing done to my vehicle. and very knowledgeable about the work I was needing done to my vehicle. More
by JDRAKE4
Employees Worked With
