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Serra Volkswagen
Birmingham, AL
1,301 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,301 reviews
May 10, 2022
Great Customer services on every visit. I could have chosen an better car company to purchase a car. I could have chosen an better car company to purchase a car. More
by karen_cook123
Verified Customer
May 08, 2022
Slow and never answer the phone. Did not figure out what was wrong with my car until 2 weeks later. Did not figure out what was wrong with my car until 2 weeks later. More
by harrell_latoya
Employees Worked With
May 03, 2022
Always courteous and polite. Had to wait a while, but they were very busy. Great Had to wait a while, but they were very busy. Great More
by CLASICHICK
Employees Worked With
May 03, 2022
They was very helpful and got me into the 22 atles I wanted Theo the sales associate was awesome wanted Theo the sales associate was awesome More
by biglee33
May 03, 2022
I trust their work more than anyone else and I don’t have to be concerned about whether work was done correctly. to be concerned about whether work was done correctly. More
by Walter67
Employees Worked With
April 28, 2022
🎊🎉Customer service is awesome each time I’ve been there no complaints at all. I’m glad I chose this dealership to purchase my car ❤️ no complaints at all. I’m glad I chose this dealership to purchase my car ❤️ More
by tnlittle1027
April 27, 2022
The service was fast and the customer service was excellent. I would highly recommend them excellent. I would highly recommend them More
by raviscutts
Employees Worked With
April 27, 2022
My visit to the service center was very pleasant and professional. Iyonna was a great service advisor and kept me up to date on the status of my vehicle! professional. Iyonna was a great service advisor and kept me up to date on the status of my vehicle! More
by a_tashia
April 26, 2022
Always doing good work for my family I appreciate the location Amanda is the best customer service lady that I ever met. location Amanda is the best customer service lady that I ever met. More
by bethea.jb
Employees Worked With
