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Serra Volkswagen
Birmingham, AL
1,228 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,228 reviews
August 30, 2024
Never saw Amanda the service advisor whom I talked with over the phone. She called saying the car was ready. I requested and was expecting a new sealed battery. I looked at the new battery and it looke over the phone. She called saying the car was ready. I requested and was expecting a new sealed battery. I looked at the new battery and it looked like unsealed batteries. Amanda just went to lunch and Kyng Scott, another service advisor who checked me in that morning, showed me the original battery, a Nissan battery, which looked like the new one they had put in. He convinced me the Nissan battery was a sealed battery and expressed the warrant. I was pleased at his time to show me the original battery taken out. A good customer service person. Thanks! More
by jawbro145
Verified CustomerEmployees Worked With
Kyng Scott Sr
August 28, 2024
Very professional dealership they go above and beyond to make sure the customer is happy I would recommend this dealership to anyone I know fantastic people and Great cars make sure the customer is happy I would recommend this dealership to anyone I know fantastic people and Great cars More
by TRISTANALEXANDER150
August 28, 2024
I was charged for a service that I did not agree to. Customer service stated that they did not have enough staff working. I think she should have came back and told us that they were gone complete the s Customer service stated that they did not have enough staff working. I think she should have came back and told us that they were gone complete the service and the price instead of taking it upon themselves to just look at the problem and charge $165 More
by Charnisha Cousin
August 27, 2024
They’ve taken good care of me throughout the entire visit. Great customer service! Thank you! visit. Great customer service! Thank you! More
by jnhansen1994
Employees Worked With
Other Employees :
Angel & Ricardo Abarra
August 25, 2024
The staff was very polite and made sure that I was pleased, and my car service was acceptable. Thank you! pleased, and my car service was acceptable. Thank you! More
by ALESIACAINE.GIRL
Employees Worked With
August 25, 2024
My vehicle was serviced for a recall, and everything went as planned. Overall, I am pleased with the results. as planned. Overall, I am pleased with the results. More
by darriusvickers
August 25, 2024
The service was excellent. I was a little late but they were able to work with me still. They were very professional and courtesy. I was a little late but they were able to work with me still. They were very professional and courtesy. More
by sade0414
Employees Worked With
August 25, 2024
The workers are always very nice. They get you in -out as quickly as possible. Thanks for all the good work your employees do. They get you in -out as quickly as possible. Thanks for all the good work your employees do. More
by Delanya8
August 24, 2024
Great job on my oil change! Friendly, helpful and quick! Will return for my next oil change! Friendly, helpful and quick! Will return for my next oil change! More
by dadavis04
August 23, 2024
I took my car in to have my key fob remote programmed and to have management look at my bumper pulling away from frame on the passenger side. to have management look at my bumper pulling away from frame on the passenger side. More
by msy0122
Employees Worked With
