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Serra Volkswagen
Birmingham, AL
1,290 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,290 reviews
November 24, 2024
Everyone is always so very nice when I go. This is my number one place to get service on my cars. Never a issue This is my number one place to get service on my cars. Never a issue More
by doriturner44
Verified Customer
November 24, 2024
There is really not much to say but the service was good and what I expected. and what I expected. More
by bhinton085
November 22, 2024
Awesome service! This visit was on a Friday, called and was told they could look at my car to let me know what the issue was with the check engine light that came on This visit was on a Friday, called and was told they could look at my car to let me know what the issue was with the check engine light that came on earlier in the morning. Once diagnosed they (Joe-Service Manager) let me know they could go ahead and get it fixed, and when it took more time than they had planned they set me up with a ride and I was able to get home without jumping through a bunch of hoops. Got a call Saturday morning from Joe that it was ready for pickup, the bill was what he said it would be (the deductible and extra parts I authorized), and I was on my way. All of the staff were friendly, courteous, and knowledgable about their jobs. Kudos to all of them! More
by huskydriver
Employees Worked With
Joe
November 22, 2024
It was great. They even have transportation so I didn't have to call an uber. thanks alot They even have transportation so I didn't have to call an uber. thanks alot More
by shannaferguson
November 18, 2024
I have taken a couple cars to this dealership and they always do a good job. always do a good job. More
by korey752
November 13, 2024
Great customer services! Keep up the good work. Xxxxxxx xxxxxxx. Xoxoxoxo. Xoxoxoxo. Xxxxx. Xxxx Xoxo Keep up the good work. Xxxxxxx xxxxxxx. Xoxoxoxo. Xoxoxoxo. Xxxxx. Xxxx Xoxo More
by katricia.coach
Employees Worked With
November 12, 2024
Kept the car for 24hrs. And did not diagnose nor they call. I was without a vehicle. I spent over 4000.00 dollars and the car is much worse than when I came in. The big prob And did not diagnose nor they call. I was without a vehicle. I spent over 4000.00 dollars and the car is much worse than when I came in. The big problem was a lack of communication. More
by MAPGUICE
Employees Worked With
I don’t know their names in the service department.
November 10, 2024
I did not receive a report of items that might need attention. One light on my dash board still on no one said addressed it nor was it turned off. attention. One light on my dash board still on no one said addressed it nor was it turned off. More
by D Johnson
Employees Worked With
